Subject: RE: Refund to Benefit - 7475319758
From: Naseem Juma <[email-masked]>
To: "Bhisham Manwani (TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Megh singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, HAMZA <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 26 Aug 2021 12:54:19 +0000

Hi Bisham,

Kindly Provide Item returned confirmation

Thanks
Naseem Juma
From: Bhisham Manwani (TCS) <[email-masked]>
Sent: Thursday, August 26, 2021 3:20 PM
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Naseem Juma <[email-masked]>; Megh singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; HAMZA <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund to Benefit - 7475319758

Dear Naseem,

Please find below credit removal request please process the refund for amount 19.8.

Sr. No
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1575
6/23/2021 13:40
'677950
'BENEFIT
'192207
1 - Purchase
'048
48.5
'CAPTURED
'00
'7472505092
'202117422405641
'117455118989
'7
'217.17.242.132
'73f88274-e892-48e7-bec8-c0ff8989f1e6
'BENEFIT

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 21, 2021 2:54 PM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund to Benefit - 7475319758

External email sender, please take precaution.
Hi Bhisham,

Kindly update us on the below, thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Megh singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "HAMZA" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 August, 2021 08:30:52
Subject: Re: Refund to Benefit - 7475319758

Hi Bhisham,

Kindly update us on the below, thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "Megh singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "HAMZA" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 13, 2021 11:53:13 PM
Subject: RE: Refund to Benefit - 7475319758

@Naseem Juma<mailto:[email-masked]>

Can you please help us on the below?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 12, 2021 2:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Megh singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund to Benefit - 7475319758

External email sender, please take precaution.

Hi Team,

Please assist to get the below refund done to Benefit.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "HAMZA" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 9:19:58 PM
Subject: Refund to Benefit - 7475319758

Hi Megh,

Hope you are doing well!

With regards to the order id 7475319758, the refund was processed to My Credits while the customer has used Benefit to place the order. We have pushed the customer, but the customer was persistent that he wants the refund in Benefit.

We have got the My Credits of BHD 19.80 removed under REL-145060. Kindly process the refund to Benefit.

Thank you for your help!.

Regards,

Apoorv.

________________________________

From: "Lakshmi (Jira)" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 August, 2021 08:44:20
Subject: [JIRA] (REL-145060) Change refund mode

Lakshmi made 2 updates. REL-System Reliability Engineering - Landmark/REL-145060 Change refund mode 

Lakshmi made 2 updates.

REL-System Reliability Engineering - Landmark<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7Ca8206d222c6a47545a8108d9688bd6a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655772077176264%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0dqUvt006I7sm4CtYX9EIJT2gJSWniebosw4FjcCL1g%3D&reserved=0>

  /

REL-145060<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145060%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7Ca8206d222c6a47545a8108d9688bd6a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655772077186221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FeW3dIxsBr0eiTB0Etpm4tVHlZnAa3KfRGsXhVNbzmQ%3D&reserved=0>

Change refund mode <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145060%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7Ca8206d222c6a47545a8108d9688bd6a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655772077186221%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FeW3dIxsBr0eiTB0Etpm4tVHlZnAa3KfRGsXhVNbzmQ%3D&reserved=0>

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Lakshmi 7:11 AM GST

Resolution:

Done

Status:

To Be Assigned [?] Completed

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