Subject: Re: Drop Payment - [email-masked]
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Thu, 26 Aug 2021 02:29:35 -0700 (MST)

Hi Faraz/Akshay, 

Kindly check and update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ala Hamood" <[email-masked]> 
Sent: Wednesday, 18 August, 2021 11:28:59 
Subject: Re: Drop Payment - [email-masked] 

Hi Faraz/Akshay, 

Kindly check and update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, August 17, 2021 1:20:45 PM 
Subject: Re: Drop Payment - [email-masked] 

Hi Faraz, 

Please check if there is an update on the below. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ala Hamood" <[email-masked]> 
Sent: Wednesday, August 11, 2021 6:54:20 PM 
Subject: Re: Drop Payment - [email-masked] 

Hi Faraz, 

Bank Details for the below are: 

1- Account holder: Yasser Hilal Muhammad. yasser hilal 
2- Bank Name: The Saudi British Bank (SABB) 
3- Account number: 030253272001 
4- IBAN: SA3545000000030253272001 
5- Branch name: Madinah Al-Munawwarah, Sultana Al-Qiblatain Road 42351 
6- Current account 

Kindly assist to get the below refunded. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, August 10, 2021 7:50:33 PM 
Subject: RE: Drop Payment - [email-masked] 

Hi Team, 

Please find the below credit in our account. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

7/14/2021 	

16:25:20 	

158.1 	

0 	

0 	

154.58 	

3.52 	

3.06 	

0.46 	

7/14/2021 	

Purchase 	

428331******3558 	

1625 	

1.19513E+11 	

18014883/2021-07-14 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Faraz Lohani <[email-masked]> 
Sent: Monday, August 9, 2021 7:14 PM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: FW: Drop Payment - [email-masked] 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Kindly look into the below mentioned case the customer amount got deducted but order not processed: 

Reference ID: A896-55119 

Data: 14/07/2021 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Amount: 158.10 SAR 

Card Number: 4283 3102 0589 3558 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 10:15 AM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Drop Payment - [ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | @Faraz Lohani ] can you please check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 8:10 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop Payment - [ mailto:[email-masked] | [email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Kindly assist to investigate regarding the below drop payment. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 1, 2021 2:00:59 PM 
Subject: Drop Payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Team, 

Reference ID: A896-55119 

Data: 14/07/2021 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Amount: 158.10 SAR 

Card Number: 4283 3102 0589 3558 

Issue: the customer placed unsuccessful order and the amount (158.10SAR) has been deducted from his account, kindly check and do the needful, 

Regards, 

Ebrahim Hageb 

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