Subject: RE: Amount deducted from on validation order #6325990990
From: Mohamed Mahmoud <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>
Date: Wed, 25 Aug 2021 11:43:31 +0000

@Apoorv Joshi<mailto:[email-masked]>,

As per the finance refund already done, please let the Cst check with the bank and in case of none refund let the Cst share a bank statement.

Thanks

From: Mohamed Mahmoud <[email-masked]>
Sent: Wednesday, August 25, 2021 3:31 PM
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>
Subject: RE: Amount deducted from on validation order #6325990990

@Apoorv Joshi<mailto:[email-masked]>,

Checking with finance and will update you.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 2:33 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted from on validation order #6325990990

External email sender, please take precaution.
Hi Mohamed,

Kindly advise if any update from finance on this, this is pending since July and customer is contacting daily regarding their refund.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 August, 2021 15:02:47
Subject: Re: Amount deducted from on validation order #6325990990

Hi Mohamed,

Kindly advise if any update from finance on this, this is pending since July and customer is contacting daily regarding their refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 3:27:02 PM
Subject: RE: Amount deducted from on validation order #6325990990

@Apoorv Joshi<mailto:[email-masked]>,

This is shared with finance already will update once done.

Thanks

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 1:02 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted from on validation order #6325990990

External email sender, please take precaution.
Hi Mohamed,

Please update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 9, 2021 11:47:59 AM
Subject: RE: Amount deducted from on validation order #6325990990

@Mohamed Mahmoud<mailto:[email-masked]> can you please follow through on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 3, 2021 5:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted from on validation order #6325990990

External email sender, please take precaution.
Hi Jessie,

Please find below the requested details:
Bank name: Al Rajhi Bank
 branch name : 32700 - Yanbu Industrial
Account holder name: REHAM AlHARBI
Account number: 327608016006542
IBAN Number: SA91 8000 0327 6080 1600 6542
Account Type: Current

Kindly do the needful to get the case closed. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 2, 2021 5:46:30 PM
Subject: RE: Amount deducted from on validation order #6325990990

@Jessie Caparas<mailto:[email-masked]>

Bank details requested from the Cst to get it done.

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 2, 2021 2:06 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount deducted from on validation order #6325990990

@Mohamed Mahmoud<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 30, 2021 10:17 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deducted from on validation order #6325990990

External email sender, please take precaution.
Hi Team,

Please advise on the below deduction.

Thank you for your help.

Regardsm
Manish

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 30, 2021 10:57:02 AM
Subject: Amount deducted from on validation order #6325990990

Hi Team,
​
Ticket number (2820937)
issue description : Amount deducted from on validation order.
Order number:  6325990990
deducted amount: 204 SAR
date of the deduction:  4-7-2021
authorisation code: 230150
card number used on the deduction: 4847833270909297
​
Kindly check the details mentioned above and update us asap.

Regards,
Ahmed Omer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7Cde0827926a5c46f1707a08d967bbcd64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654878573827191%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T4n2eaikVsg8jfRa2BGUvhe3Tud3QIJ6SbL0bGHFRvY%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7Cde0827926a5c46f1707a08d967bbcd64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654878573837144%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iDVadyMeBCWbXKCdOA516YbaGyP9Z2bYcAlDdnzR2yA%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7Cde0827926a5c46f1707a08d967bbcd64%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654878573837144%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iDVadyMeBCWbXKCdOA516YbaGyP9Z2bYcAlDdnzR2yA%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com