Subject: Re: Bank transfer
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 25 Aug 2021 01:00:06 -0700 (MST)

Hi Jessie, 

Yes we specifically have already asked the customer regarding the email address and we also advised them to check with apple support once as well to check their exact email associated with apple. The customer was still unable to access it after that either. 

Please advise. Thank you for you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, August 25, 2021 1:17:23 PM 
Subject: RE: Bank transfer 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Is the customer aware that this apple id is a feature in which it hides his actual email id when they create an account with an app or website? 

This is normally associated witht he registered email address on his/her apple device. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, August 25, 2021 11:33 AM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Bank transfer 

External email sender, please take precaution. 

Hi Akshay, 

Please advise if any update on the below. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 22, 2021 4:21:52 PM 
Subject: Re: Bank transfer 

Hi Akshay, 

Please assist on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 22, 2021 3:31:47 PM 
Subject: Re: Bank transfer 

Hi Jessie, 

Please advise on the removal of My credit and get it transferred to his account. 

Thank you for your help. 

Regards, 

Manish 

From: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 14, 2021 2:21:36 PM 
Subject: Bank transfer 

Hi Team, 

Problem Statement: Refund Approval 

Order Date : Jul 12, 2021 

Order ID: 6328840620 

Tracking: 46843826676 

Total Price: SAR 142.7578 

Ticket: 2938971 

Issue Description: the customer has been registered an account under this email ( [ mailto:[email-masked] | [email-masked] ] ) and the customer he was says is an incorrect email he never used this Email and the refund has been initiated to my credit and the customer can not use it. 

Assistance Required: approval to delete my credit balance and transfer the amount to the bank account. 

Account Detelis: 

-Branch: Thuwal 

-Account name: Basma Qassem Mahdi Ahmed 

-Account number: 411000010006080501495 

-IBAN Number: SA5280000411608010501495 

-Account type: current/savings..current account 

Thanks 

Abdulqader 

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