Subject: FW: [#3010640] - need escalation
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 25 Aug 2021 05:54:36 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please look into this asap and coach the agent.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Tejendra Singh <[email-masked]>
Sent: Wednesday, August 25, 2021 9:43 AM
To: [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#3010640] - need escalation

Hi,

You are marking this email to wrong Email ID ……

From: Home Centre UAE <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 12:33 AM
To: Tejendra Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3010640] - need escalation

External email sender, please take precaution.
Reminder
On Mon, 23 Aug at 5:48 AM , Homecentre <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Problem Statement: Late Shipping
Order Date:  Aug 18, 2021
Order ID:  8288410339
Tracking ID:  Not Generated

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed an order on ​Aug 18 and till now he/she has not received the order. As per the hybris , the order status is SUBMITTED_TO_WAREHOUSE.

The customer is chasing us for his/her order so we request you to expedite the delivery date asap.

Regards,
Sohaib

3010640:1125156
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