Subject: Re: [#2814138] - Returns
From: AbdulKareem Hassan <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Shipa Delivery Support <[email-masked]>, "[email-masked]" <[email-masked]>, Noor Manla <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 24 Aug 2021 13:52:03 +0300

Hi Faraz,

The shipment has been collected and returned to your local warehouse.

On Tue, Aug 24, 2021 at 1:31 PM Noor Manla <[email-masked]> wrote:

> @AbdulKareem Hassan <[email-masked]> FYI/A
>
> On Tue, Aug 24, 2021 at 1:27 PM Faraz Lohani <
> [email-masked]> wrote:
>
>> Hi @Noor Manla <[email-masked]>,
>>
>>
>>
>> Please confirm if the pickup is done already.
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Shipa Delivery Support ([email-masked]) <
>> [email-masked]>
>> *Sent:* Saturday, August 21, 2021 12:11 PM
>> *To:* [email-masked]
>> *Cc:* Faraz Lohani <[email-masked]>;
>> [email-masked]; [email-masked];
>> [email-masked]; [email-masked]; Escalations
>> Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>>
>> Dear Apoorv,
>>
>> The details have been confirmed. We will do the needful to rearrange the
>> collection at the earliest convenience.
>>
>> Best Regards,
>>
>>
>>
>> Noor Hijazi
>> Customer Care
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cb50aeae5510a410b0ed008d9647b3f91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651302785952439%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=73LsBxrBddenA3tFqVeRuskwn28qS7x3Yd7CjIFVnyo%3D&reserved=0>
>> *M:* 800 SHIPA
>> www.shipa.com
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cb50aeae5510a410b0ed008d9647b3f91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651302785952439%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=73LsBxrBddenA3tFqVeRuskwn28qS7x3Yd7CjIFVnyo%3D&reserved=0>
>>
>>
>> ------------------------------
>>
>> *From: [email-masked]
>> *Sent: *20/8/2021 1:37 PM GMT+04:00
>> *To: *EMP398 Azmy Awad ([email-masked])
>> *Cc: [email-masked]; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]; [email-masked]
>> *Subject: *Re: [#2814138] - Returns
>>
>> Hi Team,
>>
>>
>>
>> Kindly confirm if the collection is done on the below. Customer address
>> and contact details are as follows:
>>
>>
>> Sousan building 6665,
>>
>> Manrat Al izzah Street
>>
>> Al Thaalba
>>
>> Jeddah
>>
>>
>>
>> Contact Number: 0570208422
>>
>>
>>
>> Regards,
>>
>> Apoorv
>> ------------------------------
>>
>> *From: *"Shipa Delivery Support ([email-masked])" <
>> [email-masked]>
>> *To: *"Faraz Lohani" <[email-masked]>, "Apoorv Joshi" <
>> [email-masked]>, "aessam" <[email-masked]>
>> *Cc: *"Centrepoint" <[email-masked]>, "Shakeeb Arsalan" <
>> [email-masked]>, "Manish Kumar" <[email-masked]>,
>> "escalations dxbteam" <[email-masked]>
>> *Sent: *Thursday, August 19, 2021 4:48:14 PM
>> *Subject: *RE: [#2814138] - Returns
>>
>>
>>
>>
>> Dear All,
>>
>> Kindly note that we will proceed with the collection at the earliest as
>> requested.
>>
>> Best regards,
>>
>>
>> Azmy Awad
>> Customer Care
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cb50aeae5510a410b0ed008d9647b3f91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651302785962396%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cCJPdV14sE6KucX2uWD3E7tErQCYE4p7cscqbc0aYew%3D&reserved=0>
>> *M:* 800 SHIPA
>> www.shipa.com
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cb50aeae5510a410b0ed008d9647b3f91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651302785962396%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cCJPdV14sE6KucX2uWD3E7tErQCYE4p7cscqbc0aYew%3D&reserved=0>
>>
>>
>> ------------------------------
>>
>> *From: [email-masked]
>> *Sent: *19/8/2021 1:39 PM GMT+04:00
>> *To: [email-masked]; EMP559 Amer Hmaidat ([email-masked]);
>> [email-masked]
>> *Cc: [email-masked]; [email-masked];
>> [email-masked]; [email-masked]
>> *Subject: *RE: [#2814138] - Returns
>>
>>
>> HI @Shipa Delivery Support
>> <[email-masked]> @Amr
>> Essam <[email-masked]>,
>>
>>
>>
>> Please get the shipment picked up ASAP.
>>
>> AWB: SD002740078
>>
>>
>>
>> Please get the
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Apoorv Joshi <[email-masked]>
>> *Sent:* Wednesday, August 18, 2021 7:04 AM
>> *To:* Faraz Lohani <[email-masked]>
>> *Cc:* Centrepoint <[email-masked]>; Shakeeb Arsalan <
>> [email-masked]>; Manish Kumar <[email-masked]>;
>> Escalations Dxbteam <[email-masked]>
>> *Subject:* Re: [#2814138] - Returns
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Hi Faraz,
>>
>>
>>
>> As per Youssef advise below, we created a new RMA but the AWB assigned is
>> from Shipa now: SD002740078
>>
>>
>>
>> Kindly advise on this. Thank you for your help!
>>
>>
>>
>> Regards,
>>
>> Apoorv
>>
>>
>> ------------------------------
>>
>> *From: *"YoussefAm" <[email-masked]>
>> *To: *"Faraz Lohani" <[email-masked]>, "Centrepoint" <
>> [email-masked]>, "Imran Masih" <[email-masked]>,
>> "ALL RUH OPS Landmark" <[email-masked]>, "Shakeeb
>> Arsalan" <[email-masked]>, "Apoorv Joshi" <
>> [email-masked]>, "Manish Kumar" <[email-masked]>, "Sana
>> Ali (AE)" <[email-masked]>
>> *Cc: *"escalations dxbteam" <[email-masked]>
>> *Sent: *Tuesday, August 17, 2021 10:09:24 AM
>> *Subject: *RE: [#2814138] - Returns
>>
>>
>>
>> Dear Faraz
>>
>>
>>
>> Please create a new AWB return request as this one is no longer valid
>>
>>
>>
>> Yours sincerely,
>>
>> *Youssef Amr Abdelaziz*
>>
>> Customer Service Executive
>>
>> Aramex International – Cairo, Egypt
>>
>> Tel 16996 - 33388466  - Fax +2037482990
>>
>> aramex.com
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Sunday, August 15, 2021 12:52 PM
>> *To:* Youssef Amr <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>; ALL RUH
>> OPS - Landmark <[email-masked]>; Shakeeb Arsalan <
>> [email-masked]>; Apoorv Joshi <[email-masked]>;
>> Manish Kumar <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> Hi @Youssef Amr <[email-masked]>,
>>
>>
>>
>>
>>
>> The customer's address and contact number are as follows:
>>
>>
>>
>> Sousan building 6665,
>> Manrat Al izzah Street
>> Al Thaalba
>> Jeddah
>> 0570208422
>>
>>
>>
>> Please get the collection done ASAP.
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Wednesday, August 11, 2021 3:53 PM
>> *To:* Youssef Amr <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>; ALL RUH
>> OPS - Landmark <[email-masked]>; Shakeeb Arsalan <
>> [email-masked]>; Apoorv Joshi <[email-masked]>;
>> Manish Kumar <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> HI @Shakeeb Arsalan <[email-masked]> @Apoorv Joshi
>> <[email-masked]> @Manish Kumar <[email-masked]>,
>>
>>
>>
>> Please get correct address from the customer.
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Youssef Amr <[email-masked]>
>> *Sent:* Wednesday, August 11, 2021 3:07 PM
>> *To:* Faraz Lohani <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>; ALL RUH
>> OPS - Landmark <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Dear Faraz
>>
>>
>>
>> Collection is on hold due to incorrect address
>>
>>
>>
>> Please advise the customer details to assist further
>>
>>
>>
>> Yours sincerely,
>>
>> *Youssef Amr Abdelaziz*
>>
>> Customer Service Executive
>>
>> Aramex International – Cairo, Egypt
>>
>> Tel 16996 - 33388466  - Fax +2037482990
>>
>> aramex.com
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Wednesday, August 11, 2021 12:50 PM
>> *To:* Youssef Amr <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>; ALL RUH
>> OPS - Landmark <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> Hi @Youssef Amr <[email-masked]>,
>>
>>
>>
>> Please get the pending collection done. Was the customer contacted ?
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Monday, August 9, 2021 4:20 PM
>> *To:* Youssef Amr <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>; ALL RUH
>> OPS - Landmark <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> Hi @Youssef Amr <[email-masked]> @Imran Masih <[email-masked]> @Abdulrahman
>> Mohamad (SA) <[email-masked]> @ALL RUH OPS - Landmark
>> <[email-masked]>,
>>
>>
>>
>> Still the collection is pending.
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Saturday, August 7, 2021 7:44 PM
>> *To:* Youssef Amr <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> Hi @Youssef Amr <[email-masked]>,
>>
>>
>>
>> Waiting or your revert and action for the pending collection.
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Wednesday, August 4, 2021 3:02 PM
>> *To:* Youssef Amr <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> HI @Youssef Amr <[email-masked]>,
>>
>>
>>
>> This is still pending.
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Sunday, August 1, 2021 3:41 PM
>> *To:* Youssef Amr <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> HI @Youssef Amr <[email-masked]>,
>>
>>
>>
>> New AWB :  46847238911
>>
>>
>>
>> Please do the needful ASAP.
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Youssef Amr <[email-masked]>
>> *Sent:* Saturday, July 31, 2021 7:25 PM
>> *To:* Faraz Lohani <[email-masked]>; Centrepoint <
>> [email-masked]>; Abdulrahman Mohamad (SA) <
>> [email-masked]>; Imran Masih <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Dear Faraz
>>
>>
>>
>> AWB has no record on system
>>
>>
>>
>> Yours sincerely,
>>
>> *Youssef Amr Abdelaziz*
>>
>> Customer Service Executive
>>
>> Aramex International – Cairo, Egypt
>>
>> Tel 16996 - 33388466  - Fax +2037482990
>>
>> aramex.com
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Saturday, July 31, 2021 3:38 PM
>> *To:* Centrepoint <[email-masked]>; Abdulrahman Mohamad
>> (SA) <[email-masked]>; Imran Masih <[email-masked]>;
>> ALL RUH OPS - Landmark <[email-masked]>; Youssef Amr <
>> [email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> External email: avoid to open links or attachments unless sender is known
>> and content is relevant..
>>
>>
>>
>> HI @[email-masked] <[email-masked]> @Imran Masih
>> <[email-masked]> @Youssef Amr <[email-masked]>,
>>
>>
>>
>> 2nd reminder
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Faraz Lohani <[email-masked]>
>> *Sent:* Tuesday, July 27, 2021 5:35 PM
>> *To:* Centrepoint <[email-masked]>;
>> [email-masked]; Imran Masih <[email-masked]>; ALL RUH
>> OPS - Landmark <[email-masked]>; Youssef Amr <
>> [email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* RE: [#2814138] - Returns
>>
>>
>>
>> HI @[email-masked] <[email-masked]> @Imran Masih
>> <[email-masked]> @ALL RUH OPS - Landmark
>> <[email-masked]> @[email-masked]
>> <[email-masked]>,
>>
>>
>>
>> Reminder for the collection.
>>
>>
>>
>> Regards,
>>
>> Faraz Lohani
>>
>> Escalation Desk – Web Team
>>
>>
>>
>>
>>
>> *From:* Centrepoint <[email-masked]>
>> *Sent:* Thursday, July 15, 2021 3:43 AM
>> *To:* [email-masked]; Imran Masih <[email-masked]>
>> *Cc:* Escalations Dxbteam <[email-masked]>
>> *Subject:* Fwd: [#2814138] - Returns
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Hi Team,
>>
>> *Reminder*
>>
>> *New AWB has been created*
>>
>> Subject: late collection
>>
>> Order No: 6317770427
>> Tracking No: 46842616811
>> Collection reference: G1150B8
>> Contact number: 0570208422
>> Address: Mohammed Hashir
>>                Room 24, 1st floor
>>                Sousan buidling 6665
>>                 Manarat Al Izzah Street
>>                Thaalba
>>                Jeddah
>>
>> Kindly contact the customer on the above contact number to arrange
>> collection.
>>
>> Regards,
>> Yasser
>>
>> On Tue, 13 Jul at 1:26 AM , Centrepoint <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> *New AWB has been created*
>>
>>
>> Subject: late collection
>>
>>
>>
>> Order No: 6317770427
>>
>> Tracking No: 46842616811
>>
>> ​Collection reference: G1150B8
>> Contact number: 0570208422
>>
>> Address: Mohammed Hashir
>>                Room 24, 1st floor
>>                Sousan buidling 6665
>>                 Manarat Al Izzah Street
>>                Thaalba
>>                Jeddah
>>
>> Kindly contact the customer on the above contact number to arrange
>> collection.
>>
>>
>>
>> Regards,
>>
>> Yasser
>>
>>
>> 2814138:1125156
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
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>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cb50aeae5510a410b0ed008d9647b3f91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651302785972346%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=itD%2FjJoz7NhlwF7c0nP7CMSlH4p1Kjjv1BJ1u7uCyiw%3D&reserved=0>
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cb50aeae5510a410b0ed008d9647b3f91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651302785972346%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=itD%2FjJoz7NhlwF7c0nP7CMSlH4p1Kjjv1BJ1u7uCyiw%3D&reserved=0>
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
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>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
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>