Subject: Undeliverable: Re: [#3009693] - Conversation with A
From: <[email-masked]>
To: <[email-masked]>
Date: Mon, 23 Aug 2021 08:09:52 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   8/23/2021 8:09:43 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3009693] - Conversation with A

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM6PR09MB2710.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       8/23/2021
8:09:43 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       8/23/2021
8:09:43 AM      mail.lsmindia.com       localhost       ESMTP   *
3       8/23/2021
8:09:44 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
4       8/23/2021
8:09:44 AM      mail.lsmindia.com       localhost       ESMTP   *
5       8/23/2021
8:09:48 AM      localhost       mail.lsmindia.com       ESMTP   4 sec
6       8/23/2021
8:09:49 AM      mail.lsmindia.com       VE1EUR03FT038.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       8/23/2021
8:09:50 AM      VE1EUR03FT038.eop-EUR03.prod.protection.outlook.com     FR3P281CA0059.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       8/23/2021
8:09:50 AM      FR3P281CA0059.DEUP281.PROD.OUTLOOK.COM  AM6PR09MB2710.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Mon, 23 Aug 2021 01:09:43 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>,
        syed ataullah <[email-masked]>
CC: Landmark Group <[email-masked]>,
        Hamza Nouri Ahmad Abu Azzam <[email-masked]>,
        Vakeel Ahmad <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>
Subject: Re: [#3009693] - Conversation with A
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X-Forefront-Antispam-Report: CIP:108.170.60.122;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.lsmindia.com;PTR:InfoDomainNonexistent;CAT:NONE;SFS:(4636009)(81166007)(4326008)(6636002)(54906003)(1096003)(30864003)(356005)(5660300002)(86362001)(450100002)(53546011)(75640400001)(4006050)(110136005)(8676002)(66574015)(45080400002)(6266002)(2616005)(83380400001)(956004)(15974865002)(36756003)(166002)(336012)(426003)(7696005)(26005)(44832011)(33964004)(54256004)(72826004)(579004)(559001);DIR:INB;

Subject: Re: [#3009693] - Conversation with A
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>, syed ataullah <[email-masked]>
Cc: Landmark Group <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Vakeel Ahmad <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Mon, 23 Aug 2021 01:09:43 -0700 (MST)

External email sender, please take precaution.

Hi Yahia,

Noted,

Will take it up with the team.

Will coach the agent.

Regards
Shakeeb

________________________________
From: "Yahia Taha" <[email-masked]>
To: "Landmark Group" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>
Sent: Monday, August 23, 2021 11:56:11 AM
Subject: RE: [#3009693] - Conversation with A

Dear team,

Please address your request to concern department if no response then we can support what is the point of sending to me then I forward to them, it is double work.

@Shakeeb Arsalan<mailto:[email-masked]> kindly have a look

@Vakeel Ahmad<mailto:[email-masked]> please revert in this issue .

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Sunday, August 22, 2021 8:42 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3009693] - Conversation with A

External email sender, please take precaution.
Please take a look at ticket #3009693<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3009693&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C5b3bf7f396a44783a6a908d965942486%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652509226465446%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c16lSOUmHqCKW6N%2FLU4zzPlwB%2FwJsHzquienNVqJDvw%3D&reserved=0> raised by A ([email-masked]).

Hi

invoice: 29031201991520210821
CRM: 3080126

as per cx  the cx says in his invoice he order 3 chairs and received only two

please check.

Thanks.
On Sun, 22 Aug at 7:01 PM , A <[email-masked]> wrote:
A
[Image removed by sender.]
السلام عليكم حاب اعرف شكوى على موظف في المستودع
05:42 PM, 22nd Aug
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
05:42 PM, 22nd Aug
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
05:42 PM, 22nd Aug
A
[Image removed by sender.]
1
05:42 PM, 22nd Aug
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
05:42 PM, 22nd Aug
A
[Image removed by sender.]
5
05:42 PM, 22nd Aug
New
[Image removed by sender.]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
05:42 PM, 22nd Aug
A
[Image removed by sender.]
3
05:42 PM, 22nd Aug
New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
05:42 PM, 22nd Aug
Rami
[Image removed by sender.]
مرحبا شكرا لاختياركم هوم بوكس اسمي رامي كيف يمكنني مساعدتك؟
05:52 PM, 22nd Aug
A
[Image removed by sender.]
ابغ اعرف شكوى لموظفين التسليم في المستودع
05:53 PM, 22nd Aug
Rami
[Image removed by sender.]
تفضل عزيزي قم بشرح الشكوى الخاصة بكم
05:53 PM, 22nd Aug
A
[Image removed by sender.]
ما سلمو المنتج كامل المنتج كان عباره عن ثلاث كراسي لون ابيض راح السواق يسلتم سلموه كرسين فقط وقالو له خلاص ما فيه كرسي ثالث
05:54 PM, 22nd Aug
A
[Image removed by sender.]
يستلم *
05:54 PM, 22nd Aug
A
[Image removed by sender.]
والفاتوره موضح فيها عدد الكراسي الكميه ثلاثه
05:55 PM, 22nd Aug
Rami
[Image removed by sender.]
يرجى تزويدي برقم الفاتورة من فضلكم
05:57 PM, 22nd Aug
A
[Image removed by sender.]
الفاتوره اخذوه عمال المستودع
06:03 PM, 22nd Aug
A
[Image removed by sender.]
اللي اخذته من المعرض الفاتوره اخذوه عمال المستودع
06:04 PM, 22nd Aug
Rami
[Image removed by sender.]
في هذه الحالة عزيزي العميل يجب التوجه الى الفرع الخاص بكم ويمكنكم رفع الشكوى من خلال الفرع وسيقوم الفريق المتواجد بمساعدتكم بكل سرور
06:04 PM, 22nd Aug
Rami
[Image removed by sender.]
هل يمكنني مساعدتك بأي شيء اخر؟
06:08 PM, 22nd Aug
A
[Image removed by sender.]
اخوي ايش ذنبي كعميل في غلط الموظفين
06:12 PM, 22nd Aug
A
[Image removed by sender.]
انا دافع قيمه ثلاث كراسي ويجي موظف تسليم المستودع يقول بس اعطيك ثنتين!!
06:13 PM, 22nd Aug
A
[Image removed by sender.]
الشغله على كيفه اذا فيه كميرات في المستودع راجعه
06:13 PM, 22nd Aug
Rami
[Image removed by sender.]
بالتاكيد عزيزي ستتم مساعدتكم لاتقلق
06:15 PM, 22nd Aug
Rami
[Image removed by sender.]
كان من دواعي سروري مساعدتكم.
06:15 PM, 22nd Aug
A
[Image removed by sender.]
الكرتون يجي فيه فاتوره مطبوعه او شي
06:16 PM, 22nd Aug
A
[Image removed by sender.]
انا استلمت كرسين فقط
06:16 PM, 22nd Aug
A
[Image removed by sender.]
حصلت هذي
06:17 PM, 22nd Aug
A
[Image removed by sender.]
[Image removed by sender.]
06:17 PM, 22nd Aug
A
[Image removed by sender.]
[Image removed by sender.]
06:18 PM, 22nd Aug
Rami
[Image removed by sender.]
نعم عزيزي
06:21 PM, 22nd Aug
Rami
[Image removed by sender.]
ما هو اسم المنتج الذي مفقود منه قطعة او كرسي
06:21 PM, 22nd Aug
A
[Image removed by sender.]
هذا هو اسمه في اون لاين دقيقه اجيبه لك
06:28 PM, 22nd Aug
A
[Image removed by sender.]
[Image removed by sender.]
06:29 PM, 22nd Aug
Rami
[Image removed by sender.]
نعم عزيزي في الفاتورة قمت بطلب 3
06:30 PM, 22nd Aug
Rami
[Image removed by sender.]
وتم استلام 2
06:30 PM, 22nd Aug
Rami
[Image removed by sender.]
عزيزي العميل
06:32 PM, 22nd Aug
Rami
[Image removed by sender.]
هل مازلت متصلا؟
06:32 PM, 22nd Aug
A
[Image removed by sender.]
ايه
06:33 PM, 22nd Aug
A
[Image removed by sender.]
صحيح
06:33 PM, 22nd Aug
Rami
[Image removed by sender.]
يرجى تزويدنا بالبريد الالكتروني من فضلكم
06:33 PM, 22nd Aug
A
[Image removed by sender.]
[email-masked]
06:34 PM, 22nd Aug
Rami
[Image removed by sender.]
يرجى الانتظار من فضلكم للتحقق
06:36 PM, 22nd Aug
A
[Image removed by sender.]
ابغهم يوصلون الكرسي للبيت ما راح اضرب مشوار 35 كليو من جديد
06:36 PM, 22nd Aug
Rami
[Image removed by sender.]
تم رفع المشكلة الخاصة بكم 3080126
06:57 PM, 22nd Aug
Rami
[Image removed by sender.]
سيقوم الفريق المختص بالتواصل معكم قريبا لحل المشكلة الخاصة بكم
06:57 PM, 22nd Aug
Rami
[Image removed by sender.]

هل يمكنني مساعدتك بأي شيء اخر؟
06:58 PM, 22nd Aug
A
[Image removed by sender.]
لا شكرا
06:59 PM, 22nd Aug
Rami
[Image removed by sender.]
كان من دواعي سروري مساعدتكم.
07:01 PM, 22nd Aug
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F519719135558305&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C5b3bf7f396a44783a6a908d965942486%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652509226465446%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OhHSfDaUGe80K3x5z7Q6xzLlQsn0AzfRsVYPo2pbPOE%3D&reserved=0>

3009693:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com