Subject: RE: drop payment // [email-masked]
From: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, AHMED OMER <[email-masked]>
Date: Mon, 23 Aug 2021 07:43:22 +0000

Dear Akshay

Good day

As per our call

We looked for this customer transaction and we didn’t find any  transaction with AUTH  894197

According to that we need the customer to share any evidence that he done the payment to share it with the bank

Kindly once you got any reply from the customer side

Share it accordingly

Thanks in advance

Best Regardes

Ahmed Ibrahim | Finance Assistant
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48
Mob +201097974679
www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7Ca17ff9483b9642a378e408d8f414ad05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637527716935716694%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q%2B0xrsYG6COkYSo%2Bm56xW%2FgmOjDFugzBjICUAJXcsBo%3D&reserved=0>

From: Akshay Berry <[email-masked]>
Sent: Saturday, August 21, 2021 7:28 AM
To: Apoorv Joshi <[email-masked]>; Ahmed Ibrahim Waheed Mohamed <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; AHMED OMER <[email-masked]>
Subject: RE: drop payment // [email-masked]

Hi @Alinaqi Bhavnagri<mailto:[email-masked]> @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]>,

Reminder on this.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 20, 2021 3:27 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: Re: drop payment // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Akshay,

Kindly assist in getting this closed at the earliest.

Regards,
Apoorv.
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 9 August, 2021 14:43:17
Subject: RE: drop payment //  [email-masked]<mailto:[email-masked]>

Hi @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]>,

Please check and confirm if the amount was received and captured at our end as customer is claiming the same and there is no order reflecting in the account.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 9, 2021 1:08 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: RE: drop payment // [email-masked]<mailto:[email-masked]>

Hi @Akshay Berry<mailto:[email-masked]>

Did it required manual refund

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 9, 2021 10:48 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: RE: drop payment // [email-masked]<mailto:[email-masked]>

Looping @Alinaqi Bhavnagri<mailto:[email-masked]> @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]>,

Please assist in the below case.

Amount: EGP435.70
Date of deduction :30/06/21 at 11:43 am
Authorization Code: 894197

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 9, 2021 10:17 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: RE: drop payment // [email-masked]<mailto:[email-masked]>

@Akshay Berry<mailto:[email-masked]>

Kindly help out on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 3, 2021 4:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>
Subject: Re: drop payment // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Jessie,

Kindly assist to check regarding the below drop payment case for EG.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 30, 2021 9:36:28 PM
Subject: Re: drop payment //  [email-masked]<mailto:[email-masked]>

Hi Team,

Please assist to investigate regarding the below drop payment.

Regards,
Apoorv

________________________________
From: "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Subject: drop payment //  [email-masked]<mailto:[email-masked]>

Hi Team,

Customer email : [email-masked]<mailto:[email-masked]>

Problem Statement : drop payment

Amount: EGP435.70
Date of deduction :30/06/21 at 11:43 am
Authorization Code: 894197
​
Please check and do the needful.

Regards,
Fahim

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7C770a6ad7d29c4bd0582308d964646639%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651204631234040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cTM19C%2Bn4r36UdfomLtVQekqdpaXGp4lioNDsGvdF7k%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com