Subject: Wrong department selected.
From: Yahia Taha <[email-masked]>
To: "[email-masked]" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 23 Aug 2021 06:32:45 +0000

@[email-masked]<mailto:[email-masked]>FYI.

Sl No
CALL ID
INVOICE NO
MOBILE NO
CUSTOMER NAME
CALL DETAILS
CALL DATE
CALL TIME
CALL ATTENDED BY
CALL STATUS
APPROVAL STATUS
APPROVAL DEPT
SUBZONE
DO START LOC
1
3059865
6336767146
558835580
Rasha Al'rfj
there is brokaen damage on the part of the item.
15/08/2021
23:17:28
500116
OPN
-
MCD Department
Riyadh
LRBW
2
3070178
29012605378220210810
966550588043
Abdualh Asiri
Cx requesting to return Recliner after assembly saying, i'm Brain Cancer patient with special needs, I did not use the Recliner, I want to return it due to size issue, kindly check and assist, pic attached in mail
18/08/2021
13:49:33
500102
OPN
-
Senior WH Manager
Abha
LSAW
3
3056636
6335895595
546582513
Noof Saleem Al Amri
Bean bag is not delivered and refund is not done. Cx is informed by team as it is not available in stock and has signed on paper. Kindly process refund.
13/08/2021
14:39:44
500126
OPN
-
Concept Manager
Abha
LSAW
4
3067931
6337510212
544033086
Noof Zayd
Cx complains that the item has scratches and cracks also not a good quality and the delivery crew did not fix the item. Pics shared on E-mail
17/08/2021
16:11:49
500117
OPN
-
Senior WH Manager
Riyadh
LRBW
5
3062658
6337084574
555312080
Minhaj Ahmed
cx want to return as item is in big size more than room
15/08/2021
18:35:35
500116
OPN
-
MCD Department
Riyadh
LRBW

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: GDMS CENTRAL SUPPORT
Sent: Monday, August 23, 2021 7:10 AM
To: [email-masked]
Cc: Nabeel Haji <[email-masked]>; Yahia Taha <[email-masked]>; Shoeb Mushtaq AhmedShaikh <[email-masked]>; HB.CCCKSA <[email-masked]>; Shibu John <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Hasan Razakhan <[email-masked]>; Anand Raju <[email-masked]>; [email-masked]; Mohammed Shahwaz Ahmed <[email-masked]>; [email-masked]; Tuan Rizvi <[email-masked]>; ismail.sayed <[email-masked]>; Abdul Kareem <[email-masked]>; Bathushan Shahul Hameed <[email-masked]>
Subject: CRM open issues - more than 3 days # HB - Riyadh

The below mentioned call details are open for more than 3 days.
Sl No
CALL ID
INVOICE NO
MOBILE NO
CUSTOMER NAME
CALL DETAILS
CALL DATE
CALL TIME
CALL ATTENDED BY
CALL STATUS
APPROVAL STATUS
APPROVAL DEPT
SUBZONE
DO START LOC
1
3059865
6336767146
558835580
Rasha Al'rfj
there is brokaen damage on the part of the item.
15/08/2021
23:17:28
500116
OPN
-
MCD Department
Riyadh
LRBW
2
3070178
29012605378220210810
966550588043
Abdualh Asiri
Cx requesting to return Recliner after assembly saying, i'm Brain Cancer patient with special needs, I did not use the Recliner, I want to return it due to size issue, kindly check and assist, pic attached in mail
18/08/2021
13:49:33
500102
OPN
-
Senior WH Manager
Abha
LSAW
3
3056636
6335895595
546582513
Noof Saleem Al Amri
Bean bag is not delivered and refund is not done. Cx is informed by team as it is not available in stock and has signed on paper. Kindly process refund.
13/08/2021
14:39:44
500126
OPN
-
Concept Manager
Abha
LSAW
4
3067931
6337510212
544033086
Noof Zayd
Cx complains that the item has scratches and cracks also not a good quality and the delivery crew did not fix the item. Pics shared on E-mail
17/08/2021
16:11:49
500117
OPN
-
Senior WH Manager
Riyadh
LRBW
5
3062658
6337084574
555312080
Minhaj Ahmed
cx want to return as item is in big size more than room
15/08/2021
18:35:35
500116
OPN
-
MCD Department
Riyadh
LRBW

Note:- This is a auto-generated email. Please do not reply to this email.

For any queries, please contact
Masood # 00971-508085860
Mohammad Zahir # 00971-567957347
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com