Subject: RE: [#3009693] - Conversation with A
From: Yahia Taha <[email-masked]>
To: Landmark Group <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Vakeel Ahmad <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Mon, 23 Aug 2021 06:26:11 +0000

Dear team,

Please address your request to concern department if no response then we can support what is the point of sending to me then I forward to them, it is double work.

@Shakeeb Arsalan<mailto:[email-masked]> kindly have a look

@Vakeel Ahmad<mailto:[email-masked]> please revert in this issue .

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Sunday, August 22, 2021 8:42 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3009693] - Conversation with A

External email sender, please take precaution.
Please take a look at ticket #3009693<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3009693&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C5b3bf7f396a44783a6a908d965942486%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652509226465446%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c16lSOUmHqCKW6N%2FLU4zzPlwB%2FwJsHzquienNVqJDvw%3D&reserved=0> raised by A ([email-masked]).

Hi

invoice: 29031201991520210821
CRM: 3080126

as per cx  the cx says in his invoice he order 3 chairs and received only two

please check.

Thanks.
On Sun, 22 Aug at 7:01 PM , A <[email-masked]> wrote:
A
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السلام عليكم حاب اعرف شكوى على موظف في المستودع
05:42 PM, 22nd Aug
New
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شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
05:42 PM, 22nd Aug
New
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Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
05:42 PM, 22nd Aug
A
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1
05:42 PM, 22nd Aug
New
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:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
05:42 PM, 22nd Aug
A
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5
05:42 PM, 22nd Aug
New
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الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
05:42 PM, 22nd Aug
A
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3
05:42 PM, 22nd Aug
New
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يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
05:42 PM, 22nd Aug
Rami
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مرحبا شكرا لاختياركم هوم بوكس اسمي رامي كيف يمكنني مساعدتك؟
05:52 PM, 22nd Aug
A
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ابغ اعرف شكوى لموظفين التسليم في المستودع
05:53 PM, 22nd Aug
Rami
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تفضل عزيزي قم بشرح الشكوى الخاصة بكم
05:53 PM, 22nd Aug
A
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ما سلمو المنتج كامل المنتج كان عباره عن ثلاث كراسي لون ابيض راح السواق يسلتم سلموه كرسين فقط وقالو له خلاص ما فيه كرسي ثالث
05:54 PM, 22nd Aug
A
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يستلم *
05:54 PM, 22nd Aug
A
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والفاتوره موضح فيها عدد الكراسي الكميه ثلاثه
05:55 PM, 22nd Aug
Rami
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يرجى تزويدي برقم الفاتورة من فضلكم
05:57 PM, 22nd Aug
A
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الفاتوره اخذوه عمال المستودع
06:03 PM, 22nd Aug
A
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اللي اخذته من المعرض الفاتوره اخذوه عمال المستودع
06:04 PM, 22nd Aug
Rami
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في هذه الحالة عزيزي العميل يجب التوجه الى الفرع الخاص بكم ويمكنكم رفع الشكوى من خلال الفرع وسيقوم الفريق المتواجد بمساعدتكم بكل سرور
06:04 PM, 22nd Aug
Rami
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هل يمكنني مساعدتك بأي شيء اخر؟
06:08 PM, 22nd Aug
A
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اخوي ايش ذنبي كعميل في غلط الموظفين
06:12 PM, 22nd Aug
A
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انا دافع قيمه ثلاث كراسي ويجي موظف تسليم المستودع يقول بس اعطيك ثنتين!!
06:13 PM, 22nd Aug
A
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الشغله على كيفه اذا فيه كميرات في المستودع راجعه
06:13 PM, 22nd Aug
Rami
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بالتاكيد عزيزي ستتم مساعدتكم لاتقلق
06:15 PM, 22nd Aug
Rami
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كان من دواعي سروري مساعدتكم.
06:15 PM, 22nd Aug
A
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الكرتون يجي فيه فاتوره مطبوعه او شي
06:16 PM, 22nd Aug
A
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انا استلمت كرسين فقط
06:16 PM, 22nd Aug
A
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حصلت هذي
06:17 PM, 22nd Aug
A
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06:17 PM, 22nd Aug
A
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06:18 PM, 22nd Aug
Rami
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نعم عزيزي
06:21 PM, 22nd Aug
Rami
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ما هو اسم المنتج الذي مفقود منه قطعة او كرسي
06:21 PM, 22nd Aug
A
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هذا هو اسمه في اون لاين دقيقه اجيبه لك
06:28 PM, 22nd Aug
A
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06:29 PM, 22nd Aug
Rami
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نعم عزيزي في الفاتورة قمت بطلب 3
06:30 PM, 22nd Aug
Rami
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وتم استلام 2
06:30 PM, 22nd Aug
Rami
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عزيزي العميل
06:32 PM, 22nd Aug
Rami
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هل مازلت متصلا؟
06:32 PM, 22nd Aug
A
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ايه
06:33 PM, 22nd Aug
A
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صحيح
06:33 PM, 22nd Aug
Rami
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يرجى تزويدنا بالبريد الالكتروني من فضلكم
06:33 PM, 22nd Aug
A
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[email-masked]
06:34 PM, 22nd Aug
Rami
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يرجى الانتظار من فضلكم للتحقق
06:36 PM, 22nd Aug
A
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ابغهم يوصلون الكرسي للبيت ما راح اضرب مشوار 35 كليو من جديد
06:36 PM, 22nd Aug
Rami
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تم رفع المشكلة الخاصة بكم 3080126
06:57 PM, 22nd Aug
Rami
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سيقوم الفريق المختص بالتواصل معكم قريبا لحل المشكلة الخاصة بكم
06:57 PM, 22nd Aug
Rami
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هل يمكنني مساعدتك بأي شيء اخر؟
06:58 PM, 22nd Aug
A
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لا شكرا
06:59 PM, 22nd Aug
Rami
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كان من دواعي سروري مساعدتكم.
07:01 PM, 22nd Aug
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F519719135558305&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C5b3bf7f396a44783a6a908d965942486%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652509226465446%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OhHSfDaUGe80K3x5z7Q6xzLlQsn0AzfRsVYPo2pbPOE%3D&reserved=0>

3009693:1125156
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