Subject: RE: CRM open issues - more than 3 days # HC - Dammam
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>, Raneem Alqutub <[email-masked]>
Cc: Shaik Haneef <[email-masked]>, Hasan Razakhan <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Asif Mohdyusuf <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Sat, 21 Aug 2021 10:58:44 +0000

Dear all,

Mentioned issue repeated many times last couple of weeks, kindly guide new joiners to select only delivery department or showroom manager based on issue type.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Asif Mohdyusuf <[email-masked]>
Sent: Saturday, August 21, 2021 9:31 AM
To: Yahia Taha <[email-masked]>
Cc: Shaik Haneef <[email-masked]>; Hasan Razakhan <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Mohammed Basheeruddin <[email-masked]>
Subject: FW: CRM open issues - more than 3 days # HC - Dammam

Dear Yahia,

Pls inform the CCC team , to address all CRM entry to COD department. Its very difficult to close the Entry other than COD.

Regards
Asif

From: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 21, 2021 9:11 AM
To: Haneef Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; HCCustomer Carefloor <[email-masked]<mailto:[email-masked]>>; Tarek Mohamedali <[email-masked]<mailto:[email-masked]>>; Momen Elmassry <[email-masked]<mailto:[email-masked]>>
Subject: RE: CRM open issues - more than 3 days # HC - Dammam

Dear Mr. Haneef

Please support us for this matter.  Password has reset but accesses not given to Approve and close the CRM entry. Because of that escalation is update in system.

Dear CCC team

Please make sure mark approval department as Delivery department when you forward CRM entry.

Thanks & Regards,
Chamila J Dasanayaka
Home Division – Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[MER -logo-01]

From: GDMS CENTRAL SUPPORT
Sent: Saturday, August 21, 2021 11:15 AM
To: [email-masked]<mailto:[email-masked]>; Shibu John <[email-masked]<mailto:[email-masked]>>; Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>; Ali Kahtani <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasip P Bhatta 28579 <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: CRM open issues - more than 3 days # HC - Dammam

The below mentioned call details are open for more than 3 days.
Sl No
CALL ID
INVOICE NO
MOBILE NO
CUSTOMER NAME
CALL DETAILS
CALL DATE
CALL TIME
CALL ATTENDED BY
CALL STATUS
APPROVAL STATUS
APPROVAL DEPT
SUBZONE
DO START LOC
1
2513881
21085615005120200822
966592963411
Sarfaraz Qauzi
hanger need to refix
13/02/2021
10:47:08
222036
OPN
-
CCM
Dammam
LDHW
2
2854567
40034202810520210519
0552298918
Mr.Saleh badr shamri
As customer confirm ,the issue did not solve yet ,please check(Done By Anas).
05/06/2021
18:15:53
500077
OPN
-
Warehouse
Arar
ARRW
3
3035071
21085201316720210709
0508559957
Mr Fadi Al Gamdhi
The customer asks what will happen to his products and when will the visit take place
05/08/2021
09:40:13
235049
OPN
-
Warehouse
Jubail
JBL1
4
2931736
40046201255620210623
0506955828
mr.turki al harbii
As customer confirm ,the delivery date should be today (29/Jun) , please check (Done By Anas).
29/06/2021
12:54:59
500077
OPN
-
Warehouse
Jubail
JBL1
5
3003296
6329382591
542505208
Nadir Aliane
The customer has not yet been contacted 2999132
25/07/2021
14:08:00
235086
OPN
-
Warehouse
Hofuf
HFF1
6
2970988
6318801473
561627778
Suhaila Al Anzi
customer called us to check , please update (done by Anas)
11/07/2021
14:46:24
500077
OPN
-
Warehouse
Arar
ARRW
7
3003577
21082202672820210713
0539203304
MR HASSAN ALI ALMSSLEM
costumer is complaining about missing part during delivery
25/07/2021
14:58:31
235066
OPN
-
Warehouse
Hofuf
HFF1
8
3002573
21085202835720210715
0506681188
Mr.Mazen Fareh
The customer claims that there is a broken furniture, please visit
25/07/2021
11:49:38
235049
OPN
-
Warehouse
Khobar
KBR1
9
3031599
40046201302920210731
0564488339
mr sultan alshamari
costumer received 162857072 Vance Dresser W/Mirror - Warm Grey Oak with missing parts and mirror
03/08/2021
19:35:25
235066
OPN
-
Showroom Manager
Jubail
JBL1
10
2636717
6228612111
559586068
haya alruwaili
some sound come from the chair
24/03/2021
18:54:24
104404
OPN
-
CCM
Arar
ARRW
11
3003739
6329968087
530457150
Shirley Parker
The customer wants to return the mattress
25/07/2021
15:29:24
235086
OPN
-
Warehouse
Khobar
LDHW
12
3067355
6332504155
566992853
Fadiya Almohsen
The customer claims that the delivered product is different in color than the one ordered. Please visit the customer
17/08/2021
14:18:23
235066
OPN
-
MCD Department
Khobar
KBR1
13
3058690
21088202871820210730
0552299293
mr wajd wajd
costumer saying that the mattress have the springs coming out of it 159089941 Deluxe Relax 120 x200 Mattress_S
14/08/2021
15:05:26
235066
OPN
-
Showroom Manager
Khobar
KBR1
14
3044410
6463243080
565575545
Awatif Alzyd
The customer claims to have taken the product and delayed the maintenance of the order and wants a solution and communication with him
08/08/2021
21:09:20
235049
OPN
-
Warehouse
Arar
ARRW
15
3023869
6332141237
597180855
Maha Mohammed
ref pre 3020230 customer says that arrived to her wrong item and the delivery team take item. customer asking for date they answer to he
01/08/2021
13:56:46
235066
OPN
-
MCD Department
Dammam
LDHW
16
3057641
40068201196220210806
0533500084
Mr ahmad ruwali
ref pre 3055971 follow up
14/08/2021
11:35:24
235066
OPN
-
MCD Department
Arar
ARRW
17
3066063
6232168964
560471332
Nuha AlhlAl
follow up 2899856 costumer asking about exchanging of damaged bed
17/08/2021
09:29:58
235066
OPN
-
MCD Department
Hofuf
HFF1
18
3024989
21085201339220210723
0563836888
Muneera Mohammed
The customer has my hand broken after delivery
01/08/2021
17:37:24
235049
OPN
-
Warehouse
Jubail
JBL1
19
3012823
6329382591
542505208
Nadir Aliane
3007762/Update the delivery date for the customer
28/07/2021
12:12:17
235055
OPN
-
Warehouse
Hofuf
HFF1
20
3063874
21085201348920210728
0540074377
MR/ MAKI HASAN
costumer was exchange item because its damage 162394884 Carmen Bookcase-Walnut/White and 162578522 McQueen Floor Rack - White paint is scratched
16/08/2021
11:56:24
235066
OPN
-
MCD Department
Qatif
LDHW
21
3067070
21082201362820210811
0540451842
MRS FATIMAH NASSER
costumer says the 162121647 Brittany Coffee Table - Gold has scratches allover it return the table
17/08/2021
13:16:11
235066
OPN
-
MCD Department
Hofuf
21082

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