Subject: Fwd: Weekly knowledge Test New Joiners KSA
From: Shakeeb Arsalan <[email-masked]>
Date: Thu, 19 Aug 2021 02:34:20 -0700 (MST)

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Sent: Thursday, August 19, 2021 1:14:52 PM 
Subject: RE: Weekly knowledge Test New Joiners KSA 

Hi Shakeeb, 

PFA test results. 

Please discuss the Q&A with the team and clarify all relevant points. 

below are the observation on which need improving : 

    * Agents need to know MADA refund status on Hybris and differentiate between “Shared with Payfort” & “Manually refunded by Payfort” 
    * How to read Hybris properly & figure out different types of order discounts on Hybris 
    * choosing correct disposition codes . 

	

Name 	

Total 

مريم 	

75 

ALANOUD ALMAGHAD 	

75 

ريم القحطاني 	

75 

Khadija Basudan 	

70 

hessah alosaimi 	

70 

Fatima Al anazi 	

70 

modhi alanzi 	

65 

اصاله 	

65 

شاهه السبيعي 	

60 

saleh alfadhel 	

55 

ZAIN ALI 	

55 

Saud 	

55 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, August 15, 2021 2:13 PM 
To: Malik Ismail <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Subject: Re: Weekly knowledge Test New Joiners KSA 

External email sender, please take precaution. 

Hi Malik 

Doing the needful. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 12, 2021 11:56:11 AM 
Subject: Re: Weekly knowledge Test New Joiners KSA 

Hi Malik, 

Thanks for sharing the test. 

Will cascade the same to the agents to complete. 

Regards 
Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 12, 2021 11:44:30 AM 
Subject: RE: Weekly knowledge Test New Joiners KSA 

Hi Shakeeb , 

PFB new test link. 

Please ensure this is completed by all the agents by Sunday , 15th August. 

Please inform agents to use their official email ID. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.gle%2F3544JUr9ybrkxAhQ9&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C432e4c6ed3dc48203c9908d95fd5571e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637646192168273228%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XL0UpXlieuQJ3H0px7zNSqIkM9szOAJqmywZU44Wb5g%3D&reserved=0 | https://forms.gle/3544JUr9ybrkxAhQ9 ] 

Regards, 

Malik 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 11:18 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Weekly knowledge Test New Joiners KSA 

External email sender, please take precaution. 

Hi Malik, 

Thank you for sharing the results, 

Have already gone through the answers with them and coached them. 

If you can share with us such tests regularly that would be helpful & appreciated. 

Regards 
Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 10:25:30 PM 
Subject: RE: Weekly knowledge Test New Joiners KSA 

Hi Shakeeb, 

PFA test results. 

Please discuss the wrong answers with the team and clarify all relevant points. 

B elow are the observation on which need improving : 

    * Agents need to know and recognize all status for RVP. (Q14 all answers were wrong) 
    * Agents need to know My credit T&C 
    * Also should recognizing refund types in case for registered customers or guest users. 

	

Email ID 	

Test Score 

[ mailto:[email-masked] | [email-masked] ] 	

93 

[ mailto:[email-masked] | [email-masked] ] 	

86 

[ mailto:[email-masked] | [email-masked] ] 	

86 

[ mailto:[email-masked] | [email-masked] ] 	

86 

[ mailto:[email-masked] | [email-masked] ] 	

80 

[ mailto:[email-masked] | [email-masked] ] 	

80 

[ mailto:[email-masked] | [email-masked] ] 	

79 

[ mailto:[email-masked] | [email-masked] ] 	

66 

[ mailto:[email-masked] | [email-masked] ] 	

65 

[ mailto:[email-masked] | [email-masked] ] 	

60 

[ mailto:[email-masked] | [email-masked] ] 	

60 

[ mailto:[email-masked] | [email-masked] ] 	

52 

	

Correct answers 	

Wrong answers 

Q1 	

12 	

0 

Q2 	

12 	

0 

Q3 	

12 	

0 

Q4 	

8 	

4 

Q5 	

12 	

0 

Q6 	

10 	

2 

Q7 	

7 	

5 

Q8 	

7 	

5 

Q9 	

11 	

1 

Q10 	

5 	

7 

Q11 	

12 	

0 

Q12 	

12 	

0 

Q13 	

6 	

6 

Q14 	

0 	

12 

Q15 	

9 	

3 

Regards, 

Malik 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 8, 2021 10:51 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Weekly knowledge Test New Joiners KSA 

External email sender, please take precaution. 

Hi Malik, 

It is done, 

Regards 
Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 8, 2021 12:00:30 PM 
Subject: RE: Weekly knowledge Test New Joiners KSA 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Reminder please 

From: Malik Ismail 
Sent: Thursday, August 5, 2021 2:17 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Weekly knowledge Test New Joiners KSA 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

PFB. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.gle%2FzPKciDke8eAwZgk57&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C432e4c6ed3dc48203c9908d95fd5571e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637646192168283185%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XwuMvUaQezHXNzeJO3cqBPSPpU4wg2lsbomKMyoOPDI%3D&reserved=0 | https://forms.gle/zPKciDke8eAwZgk57 ] 

From: Malik Ismail 
Sent: Thursday, August 5, 2021 1:14 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Weekly knowledge Test New Joiners KSA 

Hi All, 

We will conduct a weekly knowledge test for all new joiners in KSA. 

The test is to increase their knowledge and to identify potential problems expected to be received from customers and how to deal with them. 

Below is the link of the test . Please ensure this is completed by all the agents by Sunday , 8th August. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.gle%2FRPDSvSAFtUXDq6jc9&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C432e4c6ed3dc48203c9908d95fd5571e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637646192168283185%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nrvnQf%2Fn640HIYmcP8oZ%2BdJhMOVzyxi7PRXA3ShTFEM%3D&reserved=0 | https://forms.gle/RPDSvSAFtUXDq6jc9 ] 

Regards, 

Malik Ismail 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C432e4c6ed3dc48203c9908d95fd5571e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637646192168293139%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FwwE8gMWrMGykIDI8fnHPu3Piqs5mQ4Gd6jPf82zDR0%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C432e4c6ed3dc48203c9908d95fd5571e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637646192168293139%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FwwE8gMWrMGykIDI8fnHPu3Piqs5mQ4Gd6jPf82zDR0%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com