Subject: Re: CRM open issues - more than 3 days # HB - Dammam
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>
Date: Wed, 18 Aug 2021 04:58:36 -0700 (MST)

Hi Yehia, 

Yes one of our agents is using this ID his name is Yahkoob Erachat 

@ataullah is going to give him feedback & Warning regarding these issue. 

Regards 
shakeeb 

From: "Yahia Taha" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "syed ataullah" <[email-masked]> 
Sent: Wednesday, August 18, 2021 4:36:56 PM 
Subject: FW: CRM open issues - more than 3 days # HB - Dammam 

Alert message 

[ mailto:[email-masked] | @Shakeeb Arsalan ] please confirm is mentioned user one of yours. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Raneem Alqutub <[email-masked]> 
Sent: Wednesday, August 18, 2021 2:04 PM 
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Nada Hattar <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]> 
Subject: RE: CRM open issues - more than 3 days # HB - Dammam 

External email sender, please take precaution. 

Dear Yahia, 

User #500116 is not from our team. 

Regards, 

Raneem AlQutub 

Senior Operation Support Center Associate 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 799310226 

E: [ mailto:[email-masked] | [email-masked] ] 

	

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From: Yahia Taha [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Wednesday, August 18, 2021 11:29 AM 
To: Hamza Nouri Ahmad Abu Azzam; Raneem Alqutub; Nada Hattar 
Cc: HB.CCCKSA 
Subject: FW: CRM open issues - more than 3 days # HB - Dammam 

Please raise IT request to close. 

[ mailto:[email-masked] | @Raneem Alqutub ] wrong department selected by Saudi team please guide 

	

Sl No 	

CALL ID 	

INVOICE NO 	

MOBILE NO 	

CUSTOMER NAME 	

CALL DETAILS 	

CALL DATE 	

CALL TIME 	

CALL ATTENDED BY 	

CALL STATUS 	

APPROVAL STATUS 	

APPROVAL DEPT 	

SUBZONE 	

DO START LOC 

1 	

3050702 	

29029201283720200218 	

0544116721 	

MOHAMMED ALSHEHRY 	

sofa went down as shown in image 	

11/08/2021 	

07:08:45 	

500116 	

OPN 	

- 	

Concept Manager 	

Jubail 	

LDHW 

2 	

3056889 	

6338373296 	

555005302 	

EYAD AKRAM KHOJAH 	

there is crack and damage on glass and image sent to wh. 	

14/08/2021 	

04:24:02 	

500116 	

OPN 	

- 	

MCD Department 	

Dammam 	

LDHW 

3 	

3059869 	

6324073034 	

504802978 	

Ayedh Alshehri 	

there is sound coming from the bed 	

15/08/2021 	

23:36:15 	

500116 	

OPN 	

- 	

MCD Department 	

Khobar 	

LDHW 

4 	

3059872 	

6338530395 	

536058888 	

AbdAlghny Almohsin 	

there is damage on the edge of the table. 	

15/08/2021 	

23:54:28 	

500116 	

OPN 	

- 	

MCD Department 	

Qatif 	

LDHW 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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From: GDMS CENTRAL SUPPORT 
Sent: Wednesday, August 18, 2021 7:25 AM 
To: Nikhilesh Hardas < [ mailto:[email-masked] | [email-masked] ] >; Asif Mohdyusuf < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sureshkumar Vijayakumar < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Shaik Haneef < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Muralidharan Gunjur < [ mailto:[email-masked] | [email-masked] ] >; Dipendra Shrestha < [ mailto:[email-masked] | [email-masked] ] >; Hasan Razakhan < [ mailto:[email-masked] | [email-masked] ] >; Anand Raju < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Shibu John < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Mohammed Shahwaz Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Abdul Kareem < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: CRM open issues - more than 3 days # HB - Dammam 

The below mentioned call details are open for more than 3 days. 

Sl No 	

CALL ID 	

INVOICE NO 	

MOBILE NO 	

CUSTOMER NAME 	

CALL DETAILS 	

CALL DATE 	

CALL TIME 	

CALL ATTENDED BY 	

CALL STATUS 	

APPROVAL STATUS 	

APPROVAL DEPT 	

SUBZONE 	

DO START LOC 

1 	

3050702 	

29029201283720200218 	

0544116721 	

MOHAMMED ALSHEHRY 	

sofa went down as shown in image 	

11/08/2021 	

07:08:45 	

500116 	

OPN 	

- 	

Concept Manager 	

Jubail 	

LDHW 

2 	

3056889 	

6338373296 	

555005302 	

EYAD AKRAM KHOJAH 	

there is crack and damage on glass and image sent to wh. 	

14/08/2021 	

04:24:02 	

500116 	

OPN 	

- 	

MCD Department 	

Dammam 	

LDHW 

3 	

3059869 	

6324073034 	

504802978 	

Ayedh Alshehri 	

there is sound coming from the bed 	

15/08/2021 	

23:36:15 	

500116 	

OPN 	

- 	

MCD Department 	

Khobar 	

LDHW 

4 	

3059872 	

6338530395 	

536058888 	

AbdAlghny Almohsin 	

there is damage on the edge of the table. 	

15/08/2021 	

23:54:28 	

500116 	

OPN 	

- 	

MCD Department 	

Qatif 	

LDHW 

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