Subject: FW: CRM open issues - more than 3 days # HB - Dammam
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Wed, 18 Aug 2021 11:06:56 +0000

@Shakeeb Arsalan<mailto:[email-masked]> please confirm is mentioned user one of yours.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Raneem Alqutub <[email-masked]>
Sent: Wednesday, August 18, 2021 2:04 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Nada Hattar <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: RE: CRM open issues - more than 3 days # HB - Dammam

External email sender, please take precaution.
Dear Yahia,

User #500116 is not from our team.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799310226
E: [email-masked]<mailto:[email-masked]>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C80f96fc36eb14348628c08d96237efb6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648814650298559%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xvaNRKlEzdPCBi5VnN3hpFyAf6TqzggDEevXF2Xvq2Q%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C80f96fc36eb14348628c08d96237efb6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648814650298559%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RWIPyl50vR04BUsbKNHe9wVc4mE%2BHSjDIvr3uda8VIc%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C80f96fc36eb14348628c08d96237efb6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648814650308520%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0z0FvC0DxGOw0VmDrLDqKaz9aoM7KS9KGRoCHUUcR5k%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C80f96fc36eb14348628c08d96237efb6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648814650308520%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z%2BibDbo%2BwWCcRe6fBtBvB8rQx%2FR2wZp2%2FkqwQ9ViViY%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Yahia Taha [mailto:[email-masked]]
Sent: Wednesday, August 18, 2021 11:29 AM
To: Hamza Nouri Ahmad Abu Azzam; Raneem Alqutub; Nada Hattar
Cc: HB.CCCKSA
Subject: FW: CRM open issues - more than 3 days # HB - Dammam

Please raise IT request to close.

@Raneem Alqutub<mailto:[email-masked]> wrong department selected by Saudi team please guide

Sl No
CALL ID
INVOICE NO
MOBILE NO
CUSTOMER NAME
CALL DETAILS
CALL DATE
CALL TIME
CALL ATTENDED BY
CALL STATUS
APPROVAL STATUS
APPROVAL DEPT
SUBZONE
DO START LOC
1
3050702
29029201283720200218
0544116721
MOHAMMED ALSHEHRY
sofa went down as shown in image
11/08/2021
07:08:45
500116
OPN
-
Concept Manager
Jubail
LDHW
2
3056889
6338373296
555005302
EYAD AKRAM KHOJAH
there is crack and damage on glass and image sent to wh.
14/08/2021
04:24:02
500116
OPN
-
MCD Department
Dammam
LDHW
3
3059869
6324073034
504802978
Ayedh Alshehri
there is sound coming from the bed
15/08/2021
23:36:15
500116
OPN
-
MCD Department
Khobar
LDHW
4
3059872
6338530395
536058888
AbdAlghny Almohsin
there is damage on the edge of the table.
15/08/2021
23:54:28
500116
OPN
-
MCD Department
Qatif
LDHW

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C80f96fc36eb14348628c08d96237efb6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648814650318474%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wcnME%2F9Oz5rOOVkYADu%2BaBe7OEybxwckX4hukp0dQ6w%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C80f96fc36eb14348628c08d96237efb6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648814650318474%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RjW%2FGeFjH5sx7k322UKvyuvLYwx%2BlmVW5SSdzvn70VU%3D&reserved=0>
[lg][hb]

From: GDMS CENTRAL SUPPORT
Sent: Wednesday, August 18, 2021 7:25 AM
To: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>
Cc: Sureshkumar Vijayakumar <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Shaik Haneef <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Dipendra Shrestha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Shibu John <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>; Abdul Kareem <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: CRM open issues - more than 3 days # HB - Dammam

The below mentioned call details are open for more than 3 days.
Sl No
CALL ID
INVOICE NO
MOBILE NO
CUSTOMER NAME
CALL DETAILS
CALL DATE
CALL TIME
CALL ATTENDED BY
CALL STATUS
APPROVAL STATUS
APPROVAL DEPT
SUBZONE
DO START LOC
1
3050702
29029201283720200218
0544116721
MOHAMMED ALSHEHRY
sofa went down as shown in image
11/08/2021
07:08:45
500116
OPN
-
Concept Manager
Jubail
LDHW
2
3056889
6338373296
555005302
EYAD AKRAM KHOJAH
there is crack and damage on glass and image sent to wh.
14/08/2021
04:24:02
500116
OPN
-
MCD Department
Dammam
LDHW
3
3059869
6324073034
504802978
Ayedh Alshehri
there is sound coming from the bed
15/08/2021
23:36:15
500116
OPN
-
MCD Department
Khobar
LDHW
4
3059872
6338530395
536058888
AbdAlghny Almohsin
there is damage on the edge of the table.
15/08/2021
23:54:28
500116
OPN
-
MCD Department
Qatif
LDHW

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