Subject: Re: Missing items / Refund approval // 6336513377
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 18 Aug 2021 01:54:48 -0700 (MST)

Hi Malik, 

Kindly assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Monday, August 16, 2021 5:46:57 PM 
Subject: Re: Missing items / Refund approval // 6336513377 

Hi Malik, 

Kindly assist regarding the refund approval on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, August 16, 2021 4:38:38 PM 
Subject: Missing items / Refund approval // 6336513377 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Aug 6, 2021 
Order ID: 6336513377 
Tracking ID: 290195553578 
Total Price: SAR107 
Concept: BABYSHOP 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 2 items but as per the customer has only received 1 item, Under the consignment details we can see that all 2 items have been shipped from our side. 

The missing item 
161359974 - - Juniors Walt 2-in-1 High Chair 

Case history : The customer reached out to us on Aug 9, 2021. we raised to the warehouse to check if both of the items were shipped and then they informed us that ''order dispatched on 2 container, please follow up with courier and confirm with customer how many container received''.and then it has been escalated to courier team and they have responded that ''Kindly mote that the shipment already received form customer'' . 

Customer's history : The customer is with us since 4/4/20 and this is her 14th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb