Subject: RE: Bank Transfer // Refund approval // 2001752552
From: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ebrahim <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 18 Aug 2021 08:09:37 +0000

Dear Mr @Alinaqi Bhavnagri<mailto:[email-masked]>

Kindly approve to remove my credit point for order  2001752552 to do it as bank manual bank   transfer instead of my credit
Transfer as per customer request in CPA

Best Regardes

Ahmed Ibrahim | Finance Assistant
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48
Mob +201097974679
www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7Ca17ff9483b9642a378e408d8f414ad05%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637527716935716694%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q%2B0xrsYG6COkYSo%2Bm56xW%2FgmOjDFugzBjICUAJXcsBo%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 18, 2021 9:59 AM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ebrahim <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Sure.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 11:44 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Hi @Jessie Caparas<mailto:[email-masked]>

Good day

Kindly can we connect for the below

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 7:15 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Hi @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]>

A gentle reminder on the below please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 1:47 PM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 2001752552

External email sender, please take precaution.
Dear Ahmed,

Please update on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 4:06:37 PM
Subject: RE: Bank Transfer // Refund approval // 2001752552

@Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]>

Kindly approve to remove my credit points since customer is requesting for this amount to be refunded via bank transfer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 12, 2021 5:43 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim Abduljalil. Qasem <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 2001752552

External email sender, please take precaution.
Hi team,

Please assist with the approval to remove My Credits on the below case for Bank transfer. Order is COD and customer has lost access to their email account. As per customer the email is hacked and she has already created a new account.

Thank you for your help!

Regards,
Apoorv

________________________________
Sent: Thursday, August 12, 2021 6:41:53 PM
Subject: Bank Transfer // Refund approval // 2001752552

Hi Team

Problem Statement : Bank Transfer // Refund approval.
Order Date : Apr 28, 2021
Order ID: 2001752552
Tracking ID : 43850743333
Total Price : 890

Issue Description :The Customer placed the order on Apr 28, 2021, The customer says that she does not want the refund as My credit and wants it as cash to his bank account. Customer is reporting that her email address associated with the account she placed the order with is hacked and she is unable to access it. She has already created a new account.

Regards,
Ebrahim
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAhmed.ibrahim%40landmarkgroup.com%7Cfc5daef3e1764a0ea05308d9621e1977%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648703674370311%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xa%2F1MdisgZgGdxvL83BaxOXuXIRbIlKZfou1c7QHxj8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com