Subject: Undeliverable: Re: Citrix & GDMS & GCRM Access
From: <[email-masked]>
To: <[email-masked]>
Date: Tue, 17 Aug 2021 17:33:56 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   8/17/2021 5:33:48 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Citrix & GDMS & GCRM Access

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM4PR0902MB1890.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       8/17/2021
5:33:48 PM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       8/17/2021
5:33:48 PM      mail.lsmindia.com       localhost       ESMTP   *
3       8/17/2021
5:33:49 PM      localhost       mail.lsmindia.com       ESMTP   1 sec
4       8/17/2021
5:33:49 PM      mail.lsmindia.com       localhost       ESMTP   *
5       8/17/2021
5:33:51 PM      localhost       mail.lsmindia.com       ESMTP   2 sec
6       8/17/2021
5:33:53 PM      mail.lsmindia.com       VE1EUR03FT011.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       8/17/2021
5:33:54 PM      VE1EUR03FT011.eop-EUR03.prod.protection.outlook.com     AM5PR0601CA0055.outlook.office365.com   Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       8/17/2021
5:33:54 PM      AM5PR0601CA0055.eurprd06.prod.outlook.com       AM4PR0902MB1890.eurprd09.prod.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Tue, 17 Aug 2021 10:33:48 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
CC: Saurabh Dadu <[email-masked]>,
        Hasan Razakhan <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>
Subject: Re: Citrix & GDMS & GCRM Access
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Subject: Re: Citrix & GDMS & GCRM Access
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Hasan Razakhan <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Tue, 17 Aug 2021 10:33:48 -0700 (MST)

External email sender, please take precaution.

Hi Yehia,

Thank you,

They credentials are working for GDMS.

Please update us regarding Citrix & GCRM accounts.

Regards
shakeeb
________________________________
From: "Yahia Taha" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>
Cc: "Saurabh Dadu" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Sent: Tuesday, August 17, 2021 7:39:53 PM
Subject: RE: Citrix & GDMS & GCRM Access

@Shakeeb Arsalan<mailto:[email-masked]> FYI…

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Tuesday, August 17, 2021 4:12 PM
To: Yahia Taha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Hasan Razakhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Citrix & GDMS & GCRM Access

Dear Mr. @Yahia Taha<mailto:[email-masked]>,
GDMS has been created.

Thank you.

Id created 101,102,103,104,105,106 for new agents,
Password is Welcome@123 for ID.
Please check and confirm.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204008750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z9tFbw8BYB55fAC3UWm2K8SjrB7M2fhJC6Q99HIdTFw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204018705%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QNGX5bQwGh6LySgO%2BvCyeIfgk5iPJLyTVAc%2Bo10tz1I%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 2:11 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Citrix & GDMS & GCRM Access

Dear Mr. Yahia,
IT tickets has been raised.

Thank you.

Request ID
REQ0339432<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_req_item.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Drequest.number%253DREQ0339432&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204018705%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f8ouId9DSlPy0U7wxRuEKvZMrUygIbs91LXP7nmWJ0k%3D&reserved=0>
Status
Pending
Description
Need create GCRM accounts for 6 agents

Request ID
REQ0339434<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_req_item.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Drequest.number%253DREQ0339434&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204028664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B%2Bnkq2%2Bg1zH1XZHs3ZhN5R69lA3FjD%2BUl0Upj47l%2F8U%3D&reserved=0>
Status
Pending
Description
Need create Citrix accounts for 6 agents

Request ID
REQ0339435<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_req_item.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Drequest.number%253DREQ0339435&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204028664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9iqednk4F%2FhcUqRvl9vvkqP6yQGU1KB0fFAnmrfGyy4%3D&reserved=0>
Status
Pending
Description
Need create GDMS accounts for 6 agents

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204028664%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Au5LFsqkFRrScxW0cVvaW4U2OUvRPc37TGkf3g%2FG1zw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204038623%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vEhlRtxpUzteK4twTQCSOZA%2BurBRRVP%2BTou%2BUTjSxMA%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 1:20 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Citrix & GDMS & GCRM Access

@Hamza<mailto:[email-masked]> FYAP.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204038623%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wy5GBcg2ZSCg9p%2FUI6VWnYwJus4b85GqhpR8OL7hoh0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8433993d1b1842f29cd708d9618098e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648027204038623%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vEhlRtxpUzteK4twTQCSOZA%2BurBRRVP%2BTou%2BUTjSxMA%3D&reserved=0>
[lg][hb]

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 13, 2021 11:53 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Citrix & GDMS & GCRM Access

External email sender, please take precaution.
Hi Team,

Please provide the Access for Citrix & GDMS & GCRM for the below Agents.

[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

Regards
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com