Subject: RE: Oman ECOM Launching
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 17 Aug 2021 07:31:07 +0000

Hi Team,

Oman has gone live from yesterday afternoon.

Oman-net as a payment mode has also launched.

Key points related to this feature:

  1.  This functionality has been switched on for websites and mobile websites only on all 3 e-comm websites. Once Centrepoint and Max websites go live, users will see the Debit Card options on checkout screen
  2.  Customers will see a new payment option “Debit Card” on the payment page for the same.
  3.  The automated refund functionality is not provided by NBO bank i.e. refunds can be done only through a panel provided by NBO system to our finance team. Also, only one refund transaction is allowed against a payment transaction
  4.  So, for all partial refund, partial cancellation, the refund amount will be credited into My Credit (for registered user) and Credit Note (for guest user).
  5.  For full cancellations, a ticket will be raised to Finance team for refunding the amount from panel provided by NBO team.
Feel free to get back to me for any clarification.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, June 16, 2021 3:49 PM
To: Saurabh Dadu <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Deeksha Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Oman ECOM Launching

External email sender, please take precaution.
Hi All,

This has been well noted,

Will go through the material & get everyone trained on the same.

The required canned responses will be added accordingly.

Thanks & Regards
Shakeeb

________________________________
From: "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 16, 2021 4:44:12 PM
Subject: Re: Oman ECOM Launching

Dear Shakeeb,

Please train everyone on this. We will be conducting a quiz for all team members on this next week. Everyone would need to pass this.

Also create sufficient canned responses in Arabic and English for Oman.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 16 June 2021 4:40 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Oman ECOM Launching

Hi Shakeeb,

As briefly discussed, please go through the attached material for the Oman ECOM Launching.

We will be sharing additional details once Oman goes live.

The website is expected to go live by 1st week of July.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

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