Subject: RE: Refund Approval // 8279280894
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 16 Aug 2021 09:13:36 +0000

@Manish Kumar<mailto:[email-masked]>
Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Monday, August 16, 2021 12:29 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval // 8279280894

External email sender, please take precaution.
Hi Jessie,

Please advise on the below refund approval.

Thank you for your help.

Regards,
Manish

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 3:34:47 PM
Subject: Refund Approval // 8279280894

Hi Team

Problem Statement :Refund Approval

Order Date :Jul 16, 2021
Order ID: 8279280894
Tracking Number: RP0722210001063
RMA : 1001187865
Total Price : ​KWD17
Concept : ​BABYSHOP

Issue Description : The Customer created return request for 1 item and returned 2 Items (163118303 & 158803894 ) and we have escalated to the warehouse to confirm if the above items have been received and they have responded saying that 163118303 only item we received from the order .

Case history : The customer reached out to us on Aug 3rd, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that 163118303 only item we received from the order.

Customer's history : The customer is with us since 8/13/20 and this is her 8th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com