Subject: Re: Drop Payment - 6320274276 2738613
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Jessie Caparas <[email-masked]>, Ebrahim <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Ala Hamood <[email-masked]>
Date: Mon, 16 Aug 2021 01:53:43 -0700 (MST)

Hi Team, 

Please ignore the previous email, apologies for the same. 

Please advise on the below and update us. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Ebrahim" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ala Hamood" <[email-masked]> 
Sent: Monday, August 16, 2021 2:22:28 PM 
Subject: Re: Drop Payment - 6320274276 2738613 

Hi Team, 

Please advise on 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Ebrahim" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ala Hamood" <[email-masked]> 
Sent: Thursday, August 12, 2021 3:06:52 PM 
Subject: Re: Drop Payment - 6320274276 2738613 

Hi Team, 

Any update from tech/payfort on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ebrahim" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ala Hamood" <[email-masked]> 
Sent: Monday, August 2, 2021 2:07:05 PM 
Subject: RE: Drop Payment - 6320274276 2738613 

[ mailto:[email-masked] | @Apoorv Joshi ] 

This will be shared to Payfort by our tech team. 

Once we receive the sheet – will update. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, August 1, 2021 3:44 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Mohammed Athar (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Ala Hamood <[email-masked]> 
Subject: Re: Drop Payment - 6320274276 2738613 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on the below. As per below, refund failed. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 28, 2021 12:43:41 PM 
Subject: RE: Drop Payment - 6320274276 2738613 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] Refund is FAILED. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 27, 2021 6:44 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - 6320274276 2738613 

[ mailto:[email-masked] | @Mohammed Athar (TCS) ] 

Kindly proceed. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 27, 2021 5:34 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - 6320274276 2738613 

Hi Jessie, 

Transaction already captured can’t be voided please advise if you want to proceed with the refund. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 26, 2021 10:39 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - 6320274276 2738613 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar (TCS) ] 

Can you help us void the below: 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 25, 2021 11:56 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop Payment - 6320274276 2738613 

External email sender, please take precaution. 

Hi Team, 

Please assist to investigate the below drop payment. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund approval ON_VALIDATION_CANCELLED 6320274276 2738613 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date : Jun 18, 2021 
Order ID: 6320274276 
Total Price: SAR247.46 

card number : 4847832670318612 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

Best Regards 
Ala Aldin 

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