Subject: RE: Order No.6329396795/Refund issue.
From: "Mohammed Athar (TCS)" <[email-masked]>
To: HB Customercarefloor <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 15 Aug 2021 08:24:43 +0000

Hi Team,

Please create a ticket for this refund will process in today's batch.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]>
Sent: Thursday, August 12, 2021 6:10 PM
To: Mohammed Athar (TCS) <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; saurabh <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Order No.6329396795/Refund issue.

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,
Reminder.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C20c5cc795d024265973108d95da34116%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637643778015650745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vhUAdLrd8vITS9ZkefZ9AbXpxq64Lw10zMhCUWNdlbA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C20c5cc795d024265973108d95da34116%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637643778015655720%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1RJ910R4fsWNa%2FM5jicKpPwTqEYD%2Fges5IwhnHaj3FU%3D&reserved=0>
[lg][hb]

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 4:06 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order No.6329396795/Refund issue.

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,
As you see the refund is processed as cash value, the customer claim he didn't receive the amount till now kindly check and revert, attached the bank statement.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C20c5cc795d024265973108d95da34116%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637643778015660700%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HcbT7QJnGkByzL5VMkenhEzLMOUWrxvCOF4TNOlX60Q%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C20c5cc795d024265973108d95da34116%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637643778015665680%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ehDPRgF%2BrRXjttRlcCLDx3uIvgHyvNR7HllIWn17DkY%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 4:01 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; saurabh <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#2962238] - AlinmaDigitalCertificateDocument.pdf

Hi @Shakeeb Arsalan<mailto:[email-masked]> please, the same agent he always sent to finance team please spoke with him to stop now.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C20c5cc795d024265973108d95da34116%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637643778015670656%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PCcCrWzA1i2YvH7F36th6J%2BHfYNJpN1Xxqa0RK7CDFw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C20c5cc795d024265973108d95da34116%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637643778015675634%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LDhb6suI27Lp5ruSLtRiNGD70Fwiwm5NZFUwuJ1wFwk%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 2:05 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2962238] - AlinmaDigitalCertificateDocument.pdf

External email sender, please take precaution.
Hi Team,

Order no. 6329396795

Cx saying the amount is still not received, please check and update.
Kindly check the attachment

Thanks & Regards
The Support Team

2962238:1125156
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