Subject: RE: Goodwill Approval
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Crys_HBKSA <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Faizal Maradeya <[email-masked]>, Yahia Taha <[email-masked]>, Anand Raju <[email-masked]>
Date: Sun, 15 Aug 2021 07:54:01 +0000

Dear team,
The goodwill is processed.

Thanks.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

CCC Remarks

8-Aug

FD

Hamza

6329516454

320.15

2934767

IN WH

Need to do manual refund for return items as per warehouse.

Done

10-Aug

FD

Hamza

6304906911

141

2838168

IN WH

As confirmed by Fulfilment team only one container dispatched out of 2, proceed manual refund for non delivered items and close.

Done

11-Aug

FD

Hamza

6333192461

199

2963739

IN WH

Return received and processed - Refund will not process for wrong delivered items - proceed manual refund and clsoe.

Done

12-Aug

FD

Hamza

6320669844

339.65

2900346

IN WH

please check with IT & finance to process refund. note :the order is COD but The customer informed us that he paid the amount to Aramex company -attached :2900346

NDR

12-Aug

FD

Hamza

6327665871

125.0125

2878922

IN WH

proceed manual refund for the missing item and close.

Done

12-Aug

FD

Hamza

6320717478

90

2941667

IN WH

Return received - refund cannot be done for wrong delivered items, proceed manual refund and close.

Done

12-Aug

FD

Hamza

6321260391

59.1149

2959872

IN WH

Return received and processed on 15-Jul, if refund still pending check with IT.

Done

12-Aug

FD

Hamza

6327983907

43

2913579

Debited to Shipa

Order debited to courier , proceed manual refund and close.

Done

Total value

1316.927

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]>
Sent: Saturday, August 14, 2021 9:13 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: RE: Goodwill Approval

Pls proceed and share total tracker till now.

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 8:58 PM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill Approval

@Anand Raju<mailto:[email-masked]> requesting your kind approval please

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

8-Aug

FD

Hamza

6329516454

320.15

2934767

IN WH

Need to do manual refund for return items as per warehouse.

10-Aug

FD

Hamza

6304906911

141

2838168

IN WH

As confirmed by Fulfilment team only one container dispatched out of 2, proceed manual refund for non delivered items and close.

11-Aug

FD

Hamza

6333192461

199

2963739

IN WH

Return received and processed - Refund will not process for wrong delivered items - proceed manual refund and clsoe.

12-Aug

FD

Hamza

6320669844

339.65

2900346

IN WH

please check with IT & finance to process refund. note :the order is COD but The customer informed us that he paid the amount to Aramex company -attached :2900346

12-Aug

FD

Hamza

6327665871

125.0125

2878922

IN WH

proceed manual refund for the missing item and close.

12-Aug

FD

Hamza

6320717478

90

2941667

IN WH

Return received - refund cannot be done for wrong delivered items, proceed manual refund and close.

12-Aug

FD

Hamza

6321260391

59.1149

2959872

IN WH

Return received and processed on 15-Jul, if refund still pending check with IT.

12-Aug

FD

Hamza

6327983907

43

2913579

Debited to Shipa

Order debited to courier , proceed manual refund and close.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb73f457abb80461bcf2408d95f4f31a7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637645616005434618%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kSvch6vApcdz39T9vpaSJbmvexproZatT1KP1mCehlA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb73f457abb80461bcf2408d95f4f31a7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637645616005434618%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lbE2nOw%2Bah3gpdGaZqSM0G9xAvd12Q9E2OO1t6h4C30%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 2:56 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: Re: Goodwill Approval

Please process
________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 1:56:55 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill Approval

@Faizal Maradeya<mailto:[email-masked]> requesting your kind approval please

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

8-Aug

FD

Hamza

6329516454

320.15

2934767

IN WH

Need to do manual refund for return items as per warehouse.

10-Aug

FD

Hamza

6304906911

141

2838168

IN WH

As confirmed by Fulfilment team only one container dispatched out of 2, proceed manual refund for non delivered items and close.

11-Aug

FD

Hamza

6333192461

199

2963739

IN WH

Return received and processed - Refund will not process for wrong delivered items - proceed manual refund and clsoe.

12-Aug

FD

Hamza

6320669844

339.65

2900346

IN WH

please check with IT & finance to process refund. note :the order is COD but The customer informed us that he paid the amount to Aramex company -attached :2900346

12-Aug

FD

Hamza

6327665871

125.0125

2878922

IN WH

proceed manual refund for the missing item and close.

12-Aug

FD

Hamza

6320717478

90

2941667

IN WH

Return received - refund cannot be done for wrong delivered items, proceed manual refund and close.

12-Aug

FD

Hamza

6321260391

59.1149

2959872

IN WH

Return received and processed on 15-Jul, if refund still pending check with IT.

12-Aug

FD

Hamza

6327983907

43

2913579

Debited to Shipa

Order debited to courier , proceed manual refund and close.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb73f457abb80461bcf2408d95f4f31a7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637645616005444574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GTXa4ZrwcEFdsjhzKcKCHbC1bhv11SpnxG2Pxa5Pglw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb73f457abb80461bcf2408d95f4f31a7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637645616005444574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B71DHb%2FP0HhIuodc6bcivHhDVI%2BiNN5tXjXks1RaAEg%3D&reserved=0>

[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 10:01 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: Goodwill Approval

Dear Mr. Yahia,

Kindly we need approval to process goodwill.

Thank you.

Month

Value

Feb

13,809.38

Mar

2417.08

Apr

2810.22

May

1142

Jun

5437.78

Jul

8277.73

Aug -Until

3976.177

Total Value

37,870.37

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

8-Aug

FD

Hamza

6329516454

320.15

2934767

IN WH

Need to do manual refund for return items as per warehouse.

10-Aug

FD

Hamza

6304906911

141

2838168

IN WH

As confirmed by Fulfilment team only one container dispatched out of 2, proceed manual refund for non delivered items and close.

11-Aug

FD

Hamza

6333192461

199

2963739

IN WH

Return received and processed - Refund will not process for wrong delivered items - proceed manual refund and clsoe.

12-Aug

FD

Hamza

6320669844

339.65

2900346

IN WH

please check with IT & finance to process refund. note :the order is COD but The customer informed us that he paid the amount to Aramex company -attached :2900346

12-Aug

FD

Hamza

6327665871

125.0125

2878922

IN WH

proceed manual refund for the missing item and close.

12-Aug

FD

Hamza

6320717478

90

2941667

IN WH

Return received - refund cannot be done for wrong delivered items, proceed manual refund and close.

12-Aug

FD

Hamza

6321260391

59.1149

2959872

IN WH

Return received and processed on 15-Jul, if refund still pending check with IT.

12-Aug

FD

Hamza

6327983907

43

2913579

Debited to Shipa

Order debited to courier , proceed manual refund and close.

Total value

1316.927

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb73f457abb80461bcf2408d95f4f31a7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637645616005444574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GTXa4ZrwcEFdsjhzKcKCHbC1bhv11SpnxG2Pxa5Pglw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cb73f457abb80461bcf2408d95f4f31a7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637645616005454531%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fMjBzPqT3dau0aO%2BK6uOE1E2grKaT371GDhU2wkzRzw%3D&reserved=0>

[lg][hb]

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