Subject: RE: Customer Didn't received Refund Amount AED 634
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, CP Dcc <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Haidy Ashoush <[email-masked]>
Date: Wed, 11 Aug 2021 16:56:36 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Please contact the customer and inform him that he has been refunded in the form of a voucher as this was a kiosk purchase.
Order Number : 9645156659

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 11, 2021 7:22 PM
To: CP Dcc <[email-masked]>; Faraz Lohani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Haidy Ashoush <[email-masked]>
Subject: RE: Customer Didn't received Refund Amount AED 634
Importance: High

@CP Dcc<mailto:[email-masked]>

The refund has been issued as a voucher which was sent to the customer's registered email.

96451566590016912686

Voucher code value is AED 634 valid for 6 months from March 2021.

The purchase was made using the Kiosk which explains why this is refunded as a voucher.

@Faraz Lohani<mailto:[email-masked]> please inform the customer the same.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: CP Dcc <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 11, 2021 7:20 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Haidy Ashoush <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Didn't received Refund Amount AED 634

Hi,

9645156659
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 11, 2021 6:40 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; CP Dcc <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Haidy Ashoush <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Didn't received Refund Amount AED 634

Hi @CP Dcc<mailto:[email-masked]>,

Can you please provide the order number as we cannot find the customer details by the details mentioned below.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 11, 2021 9:04 AM
To: CP Dcc <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Haidy Ashoush <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer Didn't received Refund Amount AED 634
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

@CP Dcc<mailto:[email-masked]> please loop @Escalations Dxbteam<mailto:[email-masked]> moving forward.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: CP Dcc <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 7:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Haidy Ashoush <[email-masked]<mailto:[email-masked]>>
Subject: Customer Didn't received Refund Amount AED 634

[Image]Dear Team,

Please check below RTS card refund aed 634/- as per customer she didn't received the amount. Kindly look into it and do the needful.

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C6440f883ea424af79f7808d95cdbcdde%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637642921394450187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RSy73aGbX2Y7cHxCGZpBYOBUPwxQszwDbQJ3wvUpvEQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com