Subject: RE: Drop payment 8377790783
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mustafa Chakki <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Wed, 11 Aug 2021 11:20:31 +0000

Looping @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>,

Could you please check and confirm with the customer if this is a credit card or KNET transaction.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 11, 2021 11:31 AM
To: Mustafa Chakki <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: Drop payment 8377790783
Importance: High

Hi @Akshay Berry<mailto:[email-masked]>

Can you follow through on this and provide the confirmation to Mustafa asap.

Details have been archived so you would need to reach out to Hybris team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 11, 2021 11:25 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment 8377790783

Dear Jessie,

PFA the screenshot of the transaction not found on Kpay. As  this is a drop payment. Kindly, confirm as to whether this is a credit card or KNET as if this would have been KNET it would have been shown in the KPAY.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 11, 2021 9:55 AM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: FW: Drop payment 8377790783
Importance: High

@Mustafa Chakki<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>

Can we get this checked and resolved the soonest?

Multiple follow up's has been shared.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 4, 2021 5:47 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment 8377790783

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>,

Reminder for the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 3, 2021 10:28 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop payment 8377790783

Hi @Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>,

Update on this please.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 29, 2021 9:07 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment 8377790783

External email sender, please take precaution.
Hi Akshay,

A gentle reminder on the below concern for futher update..

Thank you for your help.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 25, 2021 1:22:35 PM
Subject: RE: Drop payment 8377790783

@Mustafa Chakki<mailto:[email-masked]>,

Reminder.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 22, 2021 4:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment 8377790783

External email sender, please take precaution.
Hi Team,

Any update on this ?

Regards
shakeeb
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 18, 2021 1:39:52 PM
Subject: FW: Drop payment 8377790783

@Mustafa Chakki<mailto:[email-masked]>

Please look into this as per the finance tracker remarks.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 17, 2021 2:46 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop payment 8377790783

External email sender, please take precaution.
Hi Team,

Any update on this issue,

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mustafa chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 14, 2021 4:41:26 PM
Subject: Drop payment 8377790783

Hi Team,

Order: 8377790783
Transaction Date: 4/14/2020
Transaction ID: 10511018313

This had been Added to the KW finance tracker in the row NO 160, However as per the team No transaction found on kpay and they asked for the bank statement.

PFA for the statement the customer shared with us year ago and advise.

Regards
Shakeeb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com