Subject: RE: [#2820889] - need escalation
From: Faraz Lohani <[email-masked]>
To: Youssef Amr <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Centrepoint <[email-masked]>, Imran Masih <[email-masked]>, Ahmad Alawneh <[email-masked]>, Sanad Zawaneh <[email-masked]>, "[email-masked]" <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 11 Aug 2021 09:59:31 +0000

HI @Youssef Amr<mailto:[email-masked]>,

Kindly contact customer on :
Number/ 0543804174
Address / Hadra neighborhood , King Abdulaziz Street

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Faraz Lohani <[email-masked]>
Sent: Sunday, August 8, 2021 1:13 PM
To: Youssef Amr <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Centrepoint <[email-masked]>; Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>; [email-masked]; ALL RUH OPS - Landmark <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#2820889] - need escalation

HI @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Can we contact this customer to get his address for collection?

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 8, 2021 1:21 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation

External email sender, please take precaution.
Dear Faraz

Customer is in another area

Please share the full address details to collect this one

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International - Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 5, 2021 2:30 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation

Hi @Youssef Amr<mailto:[email-masked]> @Imran Masih<mailto:[email-masked]> @ALL RUH OPS - Landmark<mailto:[email-masked]>,

Still pending for collection.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 4, 2021 3:42 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation

Hi @Youssef Amr<mailto:[email-masked]> @Imran Masih<mailto:[email-masked]> @Sanad Zawaneh<mailto:[email-masked]>,

Please do the needful for the pending pickup.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 3, 2021 7:16 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation

@Youssef Amr<mailto:[email-masked]>,

What is the update for the below collection.

Thanks

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 31, 2021 7:23 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation

External email sender, please take precaution.
Dear Faraz

Shipment created on Thursday , Collection will be arranged by Monday maximum

Thank you for your patience

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International - Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 31, 2021 4:08 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation

Hi @Youssef Amr<mailto:[email-masked]>,

Reminder

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 29, 2021 4:24 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation
Importance: High

@Youssef Amr<mailto:[email-masked]>,

Kindly here is the new AWB and new address please arrange the collection without failure and confirm.

46846758350
Medina - Muhammad Bin Othman Street -  El Hadra

Thanks

From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 29, 2021 9:32 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation

External email sender, please take precaution.
Dear Faraz

Customer is not available in this address , please create a new return request with the updated information to handle the shipment accordingly

Thank you in advance

Yours sincerely,
Youssef Amr Abdelaziz
Customer Service Executive
Aramex International - Cairo, Egypt
Tel 16996 - 33388466  - Fax +2037482990
aramex.com

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 28, 2021 1:50 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi @[email-masked]<mailto:[email-masked]> @Youssef Amr<mailto:[email-masked]>,

Reminder.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 26, 2021 3:42 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Youssef Amr <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2820889] - need escalation
Importance: High

@[email-masked]<mailto:[email-masked]>, @Youssef Amr<mailto:[email-masked]>

Please we need an urgent update on this case pending since April.

MOC case

Thanks

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 23, 2021 2:13 PM
To: Imran Masih <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2820889] - need escalation

External email sender, please take precaution.
Problem Statement: Late Collection

Order Date : Apr 25, 2021
Order ID: 6300912385
Tracking ID: 46844969813
 Reference Number : G20B181

Assistance Required: Need Urgent Collection

Issue Description: A new return request was created on 20/7/2021 and  the item has not been collected from the customer so kindly arrange the collection on priority basis.

Regard

2820889:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C918398d31f52478c475408d95a4cb3cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640107747947198%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YoR7ZNBIsTIYawSzVakCKPwdM5%2BaTSGK%2FQ5E2yeV5VM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com