Subject: RE: Good Will Approval
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Yahia Taha <[email-masked]>
Date: Wed, 11 Aug 2021 08:15:47 +0000

Dear team,
Goodwill is processed.

Thanks.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

FD ticket

1-Aug

MOC (HE)

Ismail

6303880073

218

Mail

Debited to Aramex

order debited to Aramex - proceed manual refund and clsoe

Transaction declined

1-Aug

FD

Hamza

6322658150

114

2815745

IN WH

As per warehouse Refund needs to be done for remaining 5 quantity. item No 162777748 received 6QTY but refund done for 1 only, check with IT to refund 5 QTY.

Done

1-Aug

FD

Hamza

6305552740

116

2713949

Debited to Aramex

debited to Aramex - proceed manual refund and clsoe

Transaction declined

3-Aug

MOC

Ismail

6322810655

65

Mail

IN WH

Refund cannot be done for the wrong delivered items, proceed manual refund and close

Done

3-Aug

MOC

Ismail

6324196656

355

Mail

Debited to SHI

order will be debit - - proceed manual refund and close

Transaction declined

3-Aug

FD

Hamza

6319218078

249

Mail

Debited to LMG

order will be debit - - proceed manual refund and close

Done

3-Aug

FD

Hamza

6328494010

444.2

2905658

IN WH

The customer returned item No 163162495 with different order as below, check with IT for refun

Done

5-Aug

FD

Hamza

6319614908

60

2883931

IN WH

proceed manual refund and close.

Done

5-Aug

FD

Hamza

6327118059

57

2844331

Debited to Aramex

Missing items debited to Aramex - proceed manual refund and close.

Transaction declined

5-Aug

FD

Hamza

6328456936

45

2860481

IN WH

proceed manual refund for the missing item item and close.

Transaction declined

5-Aug

FD

Hamza

6318849902

45

2752706

IN WH

1 qty from item 160765624 received as unexpected, check with IT to process refund.

Transaction declined

5-Aug

FD

Hamza

6321038502

317

2916454

IN WH

Return received and processed under 1001101973, check with IT for further assistance.

Done

5-Aug

FD

Hamza

6310626200

135

2754627

IN WH

Return already received and processed under RMA 1000973255, please check with IT for refund.

Done

5-Aug

FD

Hamza

6324277352

170.05

2873899

Debited to Aramex

missing item debited to Aramex - proceed manual refund and close.

Done

5-Aug

FD

Hamza

6327351738

269

2882594

Debited to Aramex

Missing item debited to Aramex - proceed manual refund and close.

Transaction declined

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]>
Sent: Sunday, August 08, 2021 6:29 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: RE: Good Will Approval

Pls proceed

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 5, 2021 2:18 PM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Good Will Approval

@Anand Raju<mailto:[email-masked]> requesting your kind approval please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca1b4256d3beb4d537eae08d95a813638%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640333264575069%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oG4%2FMxt45KbXrzfIaST61ItO0N7blG9sROU31%2Fb9AeE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca1b4256d3beb4d537eae08d95a813638%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640333264575069%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tJLuB2mUf%2BKFFgO%2Bgq7UjmWgZKmH%2BYi%2FLXkMRcDiQFM%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 5, 2021 2:14 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: Re: Good Will Approval

Please process
________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 5, 2021 2:16:51 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: RE: Good Will Approval

@Faizal Maradeya<mailto:[email-masked]> requesting your kind approval please

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

1-Aug

MOC (HE)

Ismail

6303880073

218

Mail

Debited to Aramex

order debited to Aramex - proceed manual refund and clsoe

1-Aug

FD

Hamza

6322658150

114

2815745

IN WH

As per warehouse Refund needs to be done for remaining 5 quantity. item No 162777748 received 6QTY but refund done for 1 only, check with IT to refund 5 QTY.

1-Aug

FD

Hamza

6305552740

116

2713949

Debited to Aramex

debited to Aramex - proceed manual refund and clsoe

3-Aug

MOC

Ismail

6322810655

65

Mail

IN WH

Refund cannot be done for the wrong delivered items, proceed manual refund and close

3-Aug

MOC

Ismail

6324196656

355

Mail

Debited to SHI

order will be debit - - proceed manual refund and close

3-Aug

FD

Hamza

6319218078

598

Mail

Debited to LMG

order will be debit - - proceed manual refund and close

3-Aug

FD

Hamza

6328494010

444.2

2905658

IN WH

The customer returned item No 163162495 with different order as below, check with IT for refun

5-Aug

FD

Hamza

6319614908

60

2883931

IN WH

proceed manual refund and close.

5-Aug

FD

Hamza

6327118059

57

2844331

Debited to Aramex

Missing items debited to Aramex - proceed manual refund and close.

5-Aug

FD

Hamza

6328456936

45

2860481

IN WH

proceed manual refund for the missing item item and close.

5-Aug

FD

Hamza

6318849902

45

2752706

IN WH

1 qty from item 160765624 received as unexpected, check with IT to process refund.

5-Aug

FD

Hamza

6321038502

317

2916454

IN WH

Return received and processed under 1001101973, check with IT for further assistance.

5-Aug

FD

Hamza

6310626200

135

2754627

IN WH

Return already received and processed under RMA 1000973255, please check with IT for refund.

5-Aug

FD

Hamza

6324277352

170.05

2873899

Debited to Aramex

missing item debited to Aramex - proceed manual refund and close.

5-Aug

FD

Hamza

6327351738

269

2882594

Debited to Aramex

Missing item debited to Aramex - proceed manual refund and close.

Total value

3008.25

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca1b4256d3beb4d537eae08d95a813638%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640333264575069%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oG4%2FMxt45KbXrzfIaST61ItO0N7blG9sROU31%2Fb9AeE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca1b4256d3beb4d537eae08d95a813638%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640333264585027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cGNPjOL4vUXcqPAsUiv2kPTZss9KHE2HqMWf2d4W8Yw%3D&reserved=0>

[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 5, 2021 1:06 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: Good Will Approval

Dear Mr. Yahia,

Kindly we need the approval to process goodwill.

Thank you.

Month

Value

Feb

13,809.38

Mar

2417.08

Apr

2810.22

May

1142

Jun

5437.78

Jul

8277.73

Aug -Until now

3008.25

Total Value

36,902.44

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

1-Aug

MOC (HE)

Ismail

6303880073

218

Mail

Debited to Aramex

order debited to Aramex - proceed manual refund and clsoe

1-Aug

FD

Hamza

6322658150

114

2815745

IN WH

As per warehouse Refund needs to be done for remaining 5 quantity. item No 162777748 received 6QTY but refund done for 1 only, check with IT to refund 5 QTY.

1-Aug

FD

Hamza

6305552740

116

2713949

Debited to Aramex

debited to Aramex - proceed manual refund and clsoe

3-Aug

MOC

Ismail

6322810655

65

Mail

IN WH

Refund cannot be done for the wrong delivered items, proceed manual refund and close

3-Aug

MOC

Ismail

6324196656

355

Mail

Debited to SHI

order will be debit - - proceed manual refund and close

3-Aug

FD

Hamza

6319218078

598

Mail

Debited to LMG

order will be debit - - proceed manual refund and close

3-Aug

FD

Hamza

6328494010

444.2

2905658

IN WH

The customer returned item No 163162495 with different order as below, check with IT for refun

5-Aug

FD

Hamza

6319614908

60

2883931

IN WH

proceed manual refund and close.

5-Aug

FD

Hamza

6327118059

57

2844331

Debited to Aramex

Missing items debited to Aramex - proceed manual refund and close.

5-Aug

FD

Hamza

6328456936

45

2860481

IN WH

proceed manual refund for the missing item item and close.

5-Aug

FD

Hamza

6318849902

45

2752706

IN WH

1 qty from item 160765624 received as unexpected, check with IT to process refund.

5-Aug

FD

Hamza

6321038502

317

2916454

IN WH

Return received and processed under 1001101973, check with IT for further assistance.

5-Aug

FD

Hamza

6310626200

135

2754627

IN WH

Return already received and processed under RMA 1000973255, please check with IT for refund.

5-Aug

FD

Hamza

6324277352

170.05

2873899

Debited to Aramex

missing item debited to Aramex - proceed manual refund and close.

5-Aug

FD

Hamza

6327351738

269

2882594

Debited to Aramex

Missing item debited to Aramex - proceed manual refund and close.

Total value

3008.25

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca1b4256d3beb4d537eae08d95a813638%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640333264585027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H1%2BIp6Nzm5%2Bay72LcS3%2FL8gB2K1NqbriqAxi25SbcP4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca1b4256d3beb4d537eae08d95a813638%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640333264594981%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jhVzo2E4SncAQxf9kirywckeDBdR%2FA1im0HHHL5WFHY%3D&reserved=0>

[lg][hb]

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