Subject: Fwd: [#2820889] - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked], Youssef Amr <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Imran Masih <[email-masked]>, Ahmad Alawneh <[email-masked]>, Sanad Zawaneh <[email-masked]>, "[email-masked]" <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: [email-masked]
Date: Wed, 11 Aug 2021 03:57:50 +0000

Hi Team,     Kindly contact customer on :  Number/ 0543804174 Address / Hadra neighborhood , King Abdulaziz Street     Regards&nbsp;   
                           
                            On
                            Sun, 8 Aug at  1:12 PM
                            ,  Centrepoint <[email-masked]>  wrote:
                             
 HI 
@Shakeeb Arsalan

@Manish Kumar
@Apoorv Joshi, 

 
 &nbsp; 
 
 Can we contact this customer to get his address for collection? 

 
 &nbsp; 

 &nbsp; 

 Regards, 

 Faraz Lohani 

 Escalation Desk – Web Team 

 
 &nbsp; 

 
 &nbsp; 

 

 

 From: Youssef Amr <[email-masked]>  
Sent: Sunday, August 8, 2021 1:21 AM 
To: Faraz Lohani <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Centrepoint <[email-masked]>; Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
 [email-masked]; ALL RUH OPS - Landmark <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 

 
 &nbsp; 

External email sender, please take precaution.

 
 
 Dear Faraz  

 
 &nbsp; 
 
 Customer is in another area  

 
 &nbsp; 
 
 Please share the full address details to collect this one  

 
 
 &nbsp; 

 Yours sincerely, 

 Youssef Amr Abdelaziz 

 Customer Service Executive 

 
Aramex International – Cairo, Egypt

 
 
 Tel 16996 - 33388466&nbsp; - Fax +2037482990 

 aramex.com 

 
 
 &nbsp; 

 
 
From: Faraz Lohani <[email-masked]>
 
Sent: Thursday, August 5, 2021 2:30 PM 
To: Mohamed Mahmoud <[email-masked]>; Youssef Amr <[email-masked]>; Centrepoint <[email-masked]>;
 Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
[email-masked]; ALL RUH OPS - Landmark <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 

 

 &nbsp; 
 
 Hi 
@Youssef Amr
@Imran Masih

@ALL RUH OPS - Landmark, 

 
 &nbsp; 
 
 Still pending for collection. 

 
 &nbsp; 

 Regards, 

 Faraz Lohani 

 Escalation Desk – Web Team 

 
 &nbsp; 

 
 &nbsp; 

 
 
From: Faraz Lohani <[email-masked]>
 
Sent: Wednesday, August 4, 2021 3:42 PM 
To: Mohamed Mahmoud <[email-masked]>; Youssef Amr <[email-masked]>; Centrepoint <[email-masked]>;
 Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 

 

 &nbsp; 
 
 Hi 
@Youssef Amr
@Imran Masih
@Sanad Zawaneh, 

 
 &nbsp; 
 
 Please do the needful for the pending pickup. 

 
 &nbsp; 

 Regards, 

 Faraz Lohani 

 Escalation Desk – Web Team 

 
 &nbsp; 

 
 &nbsp; 

 
 
From: Mohamed Mahmoud <[email-masked]>
 
Sent: Tuesday, August 3, 2021 7:16 PM 
To: Youssef Amr <[email-masked]>; Faraz Lohani <[email-masked]>; Centrepoint <[email-masked]>;
 Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 

 

 &nbsp; 

@Youssef Amr, 

 
 &nbsp; 
 
 What is the update for the below collection. 

 
 &nbsp; 
 
 Thanks 

 
 &nbsp; 

 
 
From: Youssef Amr <[email-masked]>
 
Sent: Saturday, July 31, 2021 7:23 PM 
To: Faraz Lohani <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Centrepoint <[email-masked]>;
 Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 

 

 &nbsp; 

External email sender, please take precaution.

 
 
 Dear Faraz  

 
 &nbsp; 
 
 Shipment created on Thursday , Collection will be arranged by Monday maximum

 
 
 &nbsp; 
 
 Thank you for your patience  

 
 &nbsp; 

 Yours sincerely, 

 Youssef Amr Abdelaziz 

 Customer Service Executive 

 
Aramex International – Cairo, Egypt

 
 
 Tel 16996 - 33388466&nbsp; - Fax +2037482990 

 aramex.com 

 
 
 &nbsp; 

 
 
From: Faraz Lohani <[email-masked]>
 
Sent: Saturday, July 31, 2021 4:08 PM 
To: Mohamed Mahmoud <[email-masked]>; Youssef Amr <[email-masked]>; Centrepoint <[email-masked]>;
 Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 

 

 &nbsp; 
 
 Hi 
@Youssef Amr, 

 
 &nbsp; 
 
 Reminder 

 
 &nbsp; 

 Regards, 

 Faraz Lohani 

 Escalation Desk – Web Team 

 
 &nbsp; 

 
 &nbsp; 

 
 
From: Mohamed Mahmoud <[email-masked]>
 
Sent: Thursday, July 29, 2021 4:24 PM 
To: Youssef Amr <[email-masked]>; Faraz Lohani <[email-masked]>; Centrepoint <[email-masked]>;
 Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 
Importance: High 

 

 &nbsp; 

@Youssef Amr, 

 
 &nbsp; 
 
 Kindly here is the new AWB and new address please arrange the collection without failure and confirm. 

 
 &nbsp; 
 
 46846758350 

 Medina - Muhammad Bin Othman Street - &nbsp;El Hadra 

 
 &nbsp; 
 
 Thanks 

 
 &nbsp; 

 
 
From: Youssef Amr <[email-masked]>
 
Sent: Thursday, July 29, 2021 9:32 AM 
To: Faraz Lohani <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Centrepoint <[email-masked]>;
 Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 

 

 &nbsp; 

External email sender, please take precaution.

 
 
 Dear Faraz  

 
 &nbsp; 
 
 Customer is not available in this address , please create a new return request with the updated information to handle the shipment accordingly

 
 
 &nbsp; 
 
 Thank you in advance  

 
 &nbsp; 

 Yours sincerely, 

 Youssef Amr Abdelaziz 

 Customer Service Executive 

 
Aramex International – Cairo, Egypt

 
 
 Tel 16996 - 33388466&nbsp; - Fax +2037482990 

 aramex.com 

 
 
 &nbsp; 

 
 
From: Faraz Lohani <[email-masked]>
 
Sent: Wednesday, July 28, 2021 1:50 PM 
To: Mohamed Mahmoud <[email-masked]>; Centrepoint <[email-masked]>; Imran Masih <[email-masked]>;
 Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>;
[email-masked]; Youssef Amr <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 

 

 &nbsp; 

 External email: avoid to open links or attachments unless sender is known and content is relevant.. 

 
 
 &nbsp; 

 Hi 
@[email-masked]

@Youssef Amr, 

 
 &nbsp; 
 
 Reminder. 

 
 &nbsp; 

 Regards, 

 Faraz Lohani 

 Escalation Desk – Web Team 

 
 &nbsp; 

 
 &nbsp; 

 
 
From: Mohamed Mahmoud <[email-masked]>
 
Sent: Monday, July 26, 2021 3:42 PM 
To: Centrepoint <[email-masked]>; Imran Masih <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked]; Youssef Amr <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2820889] - need escalation 
Importance: High 

 

 &nbsp; 

@[email-masked],

@Youssef Amr

 
 
 &nbsp; 
 
 Please we need an urgent update on this case pending since April. 

 
 &nbsp; 
 
 MOC case  

 
 &nbsp; 
 
 Thanks 

 
 &nbsp; 

 
 
From: Centrepoint <[email-masked]>
 
Sent: Friday, July 23, 2021 2:13 PM 
To: Imran Masih <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked] 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#2820889] - need escalation 

 

 &nbsp; 

External email sender, please take precaution.

 

 

 

 

 

 
Problem Statement: Late Collection 
 
Order Date : Apr 25, 2021 
Order ID: 6300912385 
Tracking ID: 46844969813 
&nbsp;Reference Number : G20B181&nbsp;

 

  
Assistance Required: Need Urgent Collection 
 
Issue Description: A new return request was created on 20/7/2021 and &nbsp;the item has not been collected from the customer so kindly arrange the collection on priority basis. 
 
Regard 

 

 

 

 

 
 
2820889:1125156

 

 
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 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
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