Subject: RE: Challenges with LSM team
From: Yahia Taha <[email-masked]>
To: Hasan Razakhan <[email-masked]>, Saurabh Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Deepak Devasia <[email-masked]>
Date: Tue, 10 Aug 2021 15:21:05 +0000

Dear all,

Thanks for attending the meeting below are the MOM points.

@Shakeeb Arsalan<mailto:[email-masked]> please check attached few examples for the point of process awareness, will share more during our call.

Point
Owner
Details
Deadline
Ageing open tickets
Shakeeb
Shakeeb to check with team the cause of ageing open tickets and revert with any support require to close
Tomorrow
Process awareness
Yahia
Yahia to share some examples to check with the team and get it fixed
Done
Communication
Shakeeb\Yahia
Need to have daily 15 minutes meeting to share the feedback and challenges
From tomorrow
Nationalization status
Saurabh
As confirmed by Saurabh by 16th August will be 100 % in KSA and back office from India
16-Aug

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Yahia Taha
Sent: Monday, August 9, 2021 12:42 PM
To: Hasan Razakhan <[email-masked]>
Subject: Challenges with LSM team

Dear Hasan,

This is to bring to your kind notice that I'm facing some challenges with LSM team and the same is impacting our performance negatively.

  1.  Communication issue, after Niren left I'm not able to reach Shakeeb or Alan to have weekly catch-up meeting
  2.  High volume of ageing tickets beyond 10 days as of yesterday's report we have 138 what's app tickets 67 Emails and 10 Facebook.
  3.  Based on dealing with the tickets from LSM side it seems there is process awareness issue with them.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

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