Subject: RE: Weekly knowledge Test New Joiners KSA
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Mon, 9 Aug 2021 16:55:30 +0000

Hi Shakeeb,

PFA test results.

Please discuss the wrong answers with the team and clarify all relevant points.

Below are the observation on which need improving :

  *   Agents need to know and recognize all status for RVP. (Q14 all answers were wrong)
  *   Agents need to know My credit T&C
  *   Also should recognizing refund types in case for registered customers or guest users.

Email ID
Test Score
[email-masked]
93
[email-masked]
86
[email-masked]
86
[email-masked]
86
[email-masked]
80
[email-masked]
80
[email-masked]
79
[email-masked]
66
[email-masked]
65
[email-masked]
60
[email-masked]
60
[email-masked]
52

Correct answers
Wrong answers
Q1
12
0
Q2
12
0
Q3
12
0
Q4
8
4
Q5
12
0
Q6
10
2
Q7
7
5
Q8
7
5
Q9
11
1
Q10
5
7
Q11
12
0
Q12
12
0
Q13
6
6
Q14
0
12
Q15
9
3

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 8, 2021 10:51 AM
To: Malik Ismail <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Weekly knowledge Test New Joiners KSA

External email sender, please take precaution.
Hi Malik,

It is done,

Regards
Shakeeb

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 8, 2021 12:00:30 PM
Subject: RE: Weekly knowledge Test New Joiners KSA

Hi @Shakeeb Arsalan<mailto:[email-masked]>,

Reminder please

From: Malik Ismail
Sent: Thursday, August 5, 2021 2:17 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Weekly knowledge Test New Joiners KSA

Hi @Shakeeb Arsalan<mailto:[email-masked]>,

PFB.

https://forms.gle/zPKciDke8eAwZgk57<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.gle%2FzPKciDke8eAwZgk57&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C5e8cbd92b1704601c00008d95a38dda6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640022577082202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dei1pf9O%2Bua5rEMI0Xs%2Fd%2Bbo8rHTOCOOjPNEM4LZZSw%3D&reserved=0>

From: Malik Ismail
Sent: Thursday, August 5, 2021 1:14 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Weekly knowledge Test New Joiners KSA

Hi All,

We will conduct a weekly knowledge test for all new joiners in KSA.

The test is to increase their knowledge and to identify potential problems expected to be received from customers and how to deal with them.

Below is the link of the test. Please ensure this is completed by all the agents by Sunday, 8th August.

https://forms.gle/RPDSvSAFtUXDq6jc9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.gle%2FRPDSvSAFtUXDq6jc9&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C5e8cbd92b1704601c00008d95a38dda6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640022577092162%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Wkvwd1gG72PYXUwsafuv9H1vros%2BPTEYKdLjMuN0Vc8%3D&reserved=0>

Regards,
Malik Ismail

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