Subject: New comment - [#2820889] need escalation
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Mon, 09 Aug 2021 04:05:40 +0000

There is a new comment in the ticket submitted by aish aish to HelpCPAE   Comment added by : Apoorv Joshi  Comment Content:  <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000">
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<div>Hi Faraz,</div>
<div><br></div>
<div>We have asked the customer to share the address, we will update you as soon as the customer update us,</div>
<div><br></div>
<div>Regards,</div>
<div>Apoorv</div>
<div><br></div>
<hr id="zwchr">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "Faraz Lohani" &lt;[email-masked]&gt;<br><b>To: </b>"YoussefAm" &lt;[email-masked]&gt;, "Mohamed Mahmoud" &lt;[email-masked]&gt;, "Centrepoint" &lt;[email-masked]&gt;, "Imran Masih" &lt;[email-masked]&gt;, "AhmadAlaw" &lt;[email-masked]&gt;, "SanadZ" &lt;[email-masked]&gt;, [email-masked], "ALL RUH OPS Landmark" &lt;[email-masked]&gt;, "Shakeeb Arsalan" &lt;[email-masked]&gt;, "Manish Kumar" &lt;[email-masked]&gt;, "Apoorv Joshi" &lt;[email-masked]&gt;<br><b>Cc: </b>"escalations dxbteam" &lt;[email-masked]&gt;<br><b>Sent: </b>Sunday, August 8, 2021 2:42:52 PM<br><b>Subject: </b>RE: [#2820889] - need escalation<br>
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<div class="MsoNormal">HI <a id="OWAAM1C6582214BD04701B61EE66571E31657" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMDABC4CE2CD3D479DB0A6954EE2D287EE" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>
<a id="OWAAMC3112C36FDA14909AECEF28D155184C0" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>,</div>
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<div class="MsoNormal">Can we contact this customer to get his address for collection?</div>
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<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
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</div>
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<b>From:</b> Youssef Amr &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, August 8, 2021 1:21 AM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Mohamed Mahmoud &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Sanad Zawaneh &lt;[email-masked]&gt;;
 [email-masked]; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation</div>
</div>
</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Faraz </div>
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<div class="MsoNormal">Customer is in another area </div>
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<div class="MsoNormal">Please share the full address details to collect this one 
</div>
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<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
<div class="MsoNormal">
<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
</span></sub>
</div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, August 5, 2021 2:30 PM<br>
<b>To:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation</div>
</div>
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<div class="MsoNormal">Hi <a id="OWAAM7817A98B6BBA4BABA2947F9C417BF77D" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
<a id="OWAAMC49BD0EA8B9349C4980240A5BFD9A52C" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>
<a id="OWAAM0729B54FB30B47FD8EC08E70B4083F71" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>,</div>
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<div class="MsoNormal">Still pending for collection.</div>
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<div>
<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
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</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, August 4, 2021 3:42 PM<br>
<b>To:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation</div>
</div>
</div>
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<div class="MsoNormal">Hi <a id="OWAAM3AB674D2CDA946118923E61A216E9061" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
<a id="OWAAMA7AD682C21D049DCBC5CE6E00F8DDD39" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>
<a id="OWAAME8F27E8661B24834AA63035D3104E516" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanad Zawaneh</span></a>,</div>
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<div class="MsoNormal">Please do the needful for the pending pickup.</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
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</div>
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 3, 2021 7:16 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation</div>
</div>
</div>
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<div class="MsoNormal">
<a id="OWAAM45DE674651BA4BC39EE43CA0BC303FEB" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">What is the update for the below collection.</div>
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<div class="MsoNormal">Thanks</div>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
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<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, July 31, 2021 7:23 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation</div>
</div>
</div>
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<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div>
<div class="MsoNormal">Dear Faraz </div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Shipment created on Thursday , Collection will be arranged by Monday maximum
</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Thank you for your patience </div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
<div class="MsoNormal">
<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
</span></sub>
</div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
</div>
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<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, July 31, 2021 4:08 PM<br>
<b>To:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation</div>
</div>
</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Hi <a id="OWAAMD7F0AB349B6C46889D9D090F703433B2" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Reminder</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div class="MsoNormal"> </div>
</div>
<div class="MsoNormal"> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, July 29, 2021 4:24 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation<br>
<b>Importance:</b> High</div>
</div>
</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">
<a id="OWAAM59292E580D9F46A4A6331D8A57FE65C0" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">Kindly here is the new AWB and new address please arrange the collection without failure and confirm.</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">46846758350</div>
<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">Medina - Muhammad Bin Othman Street -  El Hadra</span></div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Thanks</div>
<div class="MsoNormal"> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
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<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, July 29, 2021 9:32 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation</div>
</div>
</div>
<div class="MsoNormal"> </div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div>
<div class="MsoNormal">Dear Faraz </div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Customer is not available in this address , please create a new return request with the updated information to handle the shipment accordingly
</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Thank you in advance </div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Yours sincerely,</span></sub></div>
<div class="MsoNormal"><b><sub><span style="font-size:14.0pt;color:#1F497D">Youssef Amr Abdelaziz</span></sub></b></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Customer Service Executive</span></sub></div>
<div class="MsoNormal">
<sub><span style="font-size:14.0pt;color:red">Aramex International</span></sub><sub><span style="font-size:14.0pt;color:#1F497D"> – Cairo, Egypt
</span></sub>
</div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:#1F497D">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
<div class="MsoNormal"><sub><span style="font-size:14.0pt;color:red">aramex.com</span></sub></div>
</div>
<div class="MsoNormal"> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, July 28, 2021 1:50 PM<br>
<b>To:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmad Alawneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAM44350EFA8D234B32AD749C444A29475E" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAM557CE20967794B318BCD45A3D2CC9A1E" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 26, 2021 3:42 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Youssef Amr &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2820889] - need escalation<br>
<b>Importance:</b> High</div>
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<a id="OWAAMC03666E01700422390B93F5A557EDF61" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,
<a id="OWAAM1D8601DF82F04407ACE67E0255961214" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Youssef Amr</span></a>
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<div class="MsoNormal">Please we need an urgent update on this case pending since April.</div>
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<div class="MsoNormal">MOC case </div>
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<div class="MsoNormal">Thanks</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, July 23, 2021 2:13 PM<br>
<b>To:</b> Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2820889] - need escalation</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement: Late Collection<br>
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Order Date : Apr 25, 2021<br>
Order ID: 6300912385<br>
Tracking ID: 46844969813<br>
 Reference Number : </span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>G20B181</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"> </span>
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Assistance Required: Need Urgent Collection<br>
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Issue Description: A new return request was created on 20/7/2021 and  the item has not been collected from the customer so kindly arrange the collection on priority basis.<br>
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Regard</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2820889:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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