Subject: Refund approval.
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 8 Aug 2021 00:26:20 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2932851 
Order Date: Jul 30, 2021 
Order ID: 6334077823(MAX) 
Tracking ID: S001088153944 
Total Price: SAR215.05 
Issue Description: Customer placed order for 7 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side. 

The missing item is 

163490012 - - Striped T-shirt with Round Neck and Cap Sleeves (quantity of 1) value of {SAR22.00} 
163165407 - - Set of 2 - Assorted Padded Bra with Hook and Eye Closure (quantity of 1) value of {SAR32.00} 
163165388 - - Set of 2 - Assorted Padded A-frame Bra with Hook and Eye Closure (quantity of 1) value of SAR37.00} 
162351265 - - IKSU Ultra Matte Lipstick (quantity of 1) value of { SAR9.00} 
163393296 - - Slogan Print Round Neck T-shirt with Cap Sleeves (quantity of 1) value of {SAR22.00} 

Case history: Customer reached out to us on 2/08/2021, complaining that he has recived only 2 item instead of his complete order. we have escalated to LMG but not getting any response also we raised to WH but not taken any action . 

Customer's history: customer with us since 3/31/20 . and has around 3 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
​ 
Regards, 
Abdulqader