Subject: Refund approval - 9669468025
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Fri, 6 Aug 2021 01:27:42 -0700 (MST)

Hi Jessie, 

With regards to Order ID 9669468025, the customer is confirming that he has returned the items under RMA 1001059186. We have checked the Oracle and nothing has received under unexpected. The customer has returned 01 items under RMA 1001074647, which was refunded. The collection for the RMA 1001059186 is pending under the AWB RP062021002651. 

But the customer is persistent that he has returned the items. 

The total amount is AED 340.00 and the customer is with us since April 2021 and have placed 12 orders with us. 

Kindly provide us refund approval for the same. 

Thanks for your help. 

Regards, 
Apoorv.