Subject: Re: Need to be select department
From: Alan Ninan <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, saurabh <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Tue, 3 Aug 2021 03:02:57 -0700 (MST)

Hello Yahia, 

Thanks for highlighting this, team has been advised to select the dept. manually. 

Thanks, 
Alan Ninan 

From: "yahia taha" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "alan ninan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Hasan Razakhan" <[email-masked]> 
Sent: Tuesday, August 3, 2021 3:09:22 PM 
Subject: FW: Need to be select department 

Dear both, 

Kindly arrange a refresher training for your team how to use GCRM, they are not selecting approval department. 

Dear Team, CCC, 

Pls find the below call id’s details, there is no any department, pls select the department while raise the call id’s. 

	

CALL_ID 	

CALL_DATE 	

INVOICE_NO 	

CUST_NAME 	

CUST_MOBILE 	

APPR_DEPT 

3018397 	

29-Jul-21 	

6324713115 	

Husain Al'lyany 	

555422492 	

- 

3018204 	

29-Jul-21 	

6330543852 	

Shubar Alsharief 	

547893978 	

- 

3018407 	

29-Jul-21 	

29012203011320190805 	

mohammad awadah asiri 	

505212104 	

- 

3018438 	

30-Jul-21 	

6332073191 	

Fatma Hmoud 	

505305338 	

- 

3018623 	

30-Jul-21 	

6327454698 	

Mohd Hawy 	

501241999 	

- 

3019027 	

31-Jul-21 	

6332073191 	

Fatma Hmoud 	

505305338 	

- 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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From: Raneem Alqutub <[email-masked]> 
Sent: Tuesday, August 3, 2021 12:04 PM 
To: Yahia Taha <[email-masked]>; Nada Hattar <[email-masked]>; Layan Shehadeh <[email-masked]> 
Cc: RIYADH COD TEAM <[email-masked]>; HB.CCCKSA <[email-masked]>; Mohd Gulbahar <[email-masked]> 
Subject: RE: Need to be select department 

External email sender, please take precaution. 

Dear Yahia, 

Following below after checking with the team, we have noticed that not our team who has raised the CRM. 

Below table FYKR. 

	

CALL_ID 	

CALL_DATE 	

INVOICE_NO 	

CUST_NAME 	

CUST_MOBILE 	

Call By 

3018397 	

29-Jul-21 	

6324713115 	

Husain Al'lyany 	

555422492 	

Yahkoob Erachat-500116 

3018204 	

29-Jul-21 	

6330543852 	

Shubar Alsharief 	

547893978 	

Tarish-500102 

3018407 	

29-Jul-21 	

,29012203011320190805 	

mohammad awadah asiri 	

505212104 	

Osama Abdullah-213287 

3018438 	

30-Jul-21 	

6332073191 	

Fatma Hmoud 	

505305338 	

Mohd Iqbal-500123 

3018623 	

30-Jul-21 	

6327454698 	

Mohd Hawy 	

501241999 	

Saleh Ahmad-500118 

3019027 	

31-Jul-21 	

6332073191 	

Fatma Hmoud 	

505305338 	

Malek Al Hosan-500125 

Regards, 

Raneem AlQutub 

Senior Operation Support Center Associate 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 799310226 

E: [ mailto:[email-masked] | [email-masked] ] 

	

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From: Raneem Alqutub 
Sent: Sunday, August 1, 2021 8:07 AM 
To: 'Yahia Taha'; Nada Hattar; Layan Shehadeh 
Cc: RIYADH COD TEAM; HB.CCCKSA; Mohd Gulbahar 
Subject: RE: Need to be select department 

Dear Yahia, 

The below is well noted we will stress on the agents to select the department. 

Thank you, 

Regards, 

Raneem AlQutub 

Senior Operation Support Center Associate 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 799310226 

E: [ mailto:[email-masked] | [email-masked] ] 

	

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From: Yahia Taha [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Saturday, July 31, 2021 3:04 PM 
To: Raneem Alqutub; Nada Hattar; Layan Shehadeh 
Cc: RIYADH COD TEAM; HB.CCCKSA; Mohd Gulbahar 
Subject: RE: Need to be select department 

[ mailto:[email-masked] | @Raneem Alqutub ] please have a look and advise. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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From: Mohd Gulbahar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, July 31, 2021 2:44 PM 
To: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Cc: RIYADH COD TEAM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Need to be select department 

Dear Team, CCC, 

Pls find the below call id’s details, there is no any department, pls select the department while raise the call id’s. 

	

CALL_ID 	

CALL_DATE 	

INVOICE_NO 	

CUST_NAME 	

CUST_MOBILE 	

APPR_DEPT 

3018397 	

29-Jul-21 	

6324713115 	

Husain Al'lyany 	

555422492 	

- 

3018204 	

29-Jul-21 	

6330543852 	

Shubar Alsharief 	

547893978 	

- 

3018407 	

29-Jul-21 	

29012203011320190805 	

mohammad awadah asiri 	

505212104 	

- 

3018438 	

30-Jul-21 	

6332073191 	

Fatma Hmoud 	

505305338 	

- 

3018623 	

30-Jul-21 	

6327454698 	

Mohd Hawy 	

501241999 	

- 

3019027 	

31-Jul-21 	

6332073191 	

Fatma Hmoud 	

505305338 	

- 

Regard’s 

Mohammad Sadik 

COD _ ABHA 

EXT: 7410 Mobile +966561405826 

Email: [ mailto:[email-masked] | [email-masked] ] 

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