Subject: FW: Need to be select department
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Alan Ninan <[email-masked]>
Cc: saurabh <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Tue, 3 Aug 2021 09:39:22 +0000

Dear both,

Kindly arrange a refresher training for your team how to use GCRM, they are not selecting approval department.

Dear Team, CCC,

Pls find the below call id's details, there is no any department, pls select the department while raise the call id's.

CALL_ID
CALL_DATE
INVOICE_NO
CUST_NAME
CUST_MOBILE
APPR_DEPT
3018397
29-Jul-21
6324713115
Husain Al'lyany
555422492
-
3018204
29-Jul-21
6330543852
Shubar Alsharief
547893978
-
3018407
29-Jul-21
29012203011320190805
mohammad awadah asiri
505212104
-
3018438
30-Jul-21
6332073191
Fatma Hmoud
505305338
-
3018623
30-Jul-21
6327454698
Mohd Hawy
501241999
-
3019027
31-Jul-21
6332073191
Fatma Hmoud
505305338
-

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Raneem Alqutub <[email-masked]>
Sent: Tuesday, August 3, 2021 12:04 PM
To: Yahia Taha <[email-masked]>; Nada Hattar <[email-masked]>; Layan Shehadeh <[email-masked]>
Cc: RIYADH COD TEAM <[email-masked]>; HB.CCCKSA <[email-masked]>; Mohd Gulbahar <[email-masked]>
Subject: RE: Need to be select department

External email sender, please take precaution.
Dear Yahia,

Following below after checking with the team, we have noticed that not our team who has raised the CRM.

Below table FYKR.

CALL_ID
CALL_DATE
INVOICE_NO
CUST_NAME
CUST_MOBILE
Call By
3018397
29-Jul-21
6324713115
Husain Al'lyany
555422492
Yahkoob Erachat-500116
3018204
29-Jul-21
6330543852
Shubar Alsharief
547893978
Tarish-500102
3018407
29-Jul-21
,29012203011320190805
mohammad awadah asiri
505212104
Osama Abdullah-213287
3018438
30-Jul-21
6332073191
Fatma Hmoud
505305338
Mohd Iqbal-500123
3018623
30-Jul-21
6327454698
Mohd Hawy
501241999
Saleh Ahmad-500118
3019027
31-Jul-21
6332073191
Fatma Hmoud
505305338
Malek Al Hosan-500125

Regards,
Raneem AlQutub
Senior Operation Support Center Associate
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799310226
E: [email-masked]<mailto:[email-masked]>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C14d12ac1f6be4166858a08d9565daf8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637635782654074379%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vhl54EJWszZmtm0lmD2QmJz6Uu13clid4UKFkj%2Byuas%3D&reserved=0>
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From: Raneem Alqutub
Sent: Sunday, August 1, 2021 8:07 AM
To: 'Yahia Taha'; Nada Hattar; Layan Shehadeh
Cc: RIYADH COD TEAM; HB.CCCKSA; Mohd Gulbahar
Subject: RE: Need to be select department

Dear Yahia,

The below is well noted we will stress on the agents to select the department.

Thank you,

Regards,
Raneem AlQutub
Senior Operation Support Center Associate
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799310226
E: [email-masked]<mailto:[email-masked]>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C14d12ac1f6be4166858a08d9565daf8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637635782654094286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HXLyATR3icsSuk4kvNsUNVc4xVTre3azK1lqWrMRT%2Fw%3D&reserved=0>
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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Yahia Taha [mailto:[email-masked]]
Sent: Saturday, July 31, 2021 3:04 PM
To: Raneem Alqutub; Nada Hattar; Layan Shehadeh
Cc: RIYADH COD TEAM; HB.CCCKSA; Mohd Gulbahar
Subject: RE: Need to be select department

@Raneem Alqutub<mailto:[email-masked]> please have a look and advise.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C14d12ac1f6be4166858a08d9565daf8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637635782654114200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wEcta4PNPXKsHuSbLeHV%2FUEPDDYLHNv2j4eaypKUlyc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C14d12ac1f6be4166858a08d9565daf8c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637635782654114200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rsRL8UMFEUTC0%2FgsfUa%2FSkDhRhL4flvtMGd24qF4H4g%3D&reserved=0>
[lg][hb]

From: Mohd Gulbahar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 31, 2021 2:44 PM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Cc: RIYADH COD TEAM <[email-masked]<mailto:[email-masked]>>
Subject: Need to be select department

Dear Team, CCC,

Pls find the below call id's details, there is no any department, pls select the department while raise the call id's.

CALL_ID
CALL_DATE
INVOICE_NO
CUST_NAME
CUST_MOBILE
APPR_DEPT
3018397
29-Jul-21
6324713115
Husain Al'lyany
555422492
-
3018204
29-Jul-21
6330543852
Shubar Alsharief
547893978
-
3018407
29-Jul-21
29012203011320190805
mohammad awadah asiri
505212104
-
3018438
30-Jul-21
6332073191
Fatma Hmoud
505305338
-
3018623
30-Jul-21
6327454698
Mohd Hawy
501241999
-
3019027
31-Jul-21
6332073191
Fatma Hmoud
505305338
-

Regard's
Mohammad Sadik
COD _ ABHA
EXT: 7410 Mobile +966561405826
Email: [email-masked]<mailto:[email-masked]>
[1481380875077_PastedImage]

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