Subject: RE: Refund approval #6486192098
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 2 Aug 2021 08:43:02 +0000

Ok

Regards,
Sachin

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 2, 2021 12:40 PM
To: Apoorv Joshi <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval #6486192098

@Sachin Maheshwari<mailto:[email-masked]>

Can you please advise on this?

Customer claims the below item has not been received worth SAR 429.

This is the customer’s 2nd order with us.

Can we proceed?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 30, 2021 4:58 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval #6486192098

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case for refund approval.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 30, 2021 6:24:44 PM
Subject: Refund approval #6486192098

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 2899534
Order Date: Apr 26, 2020
 Order ID: 6486192098 (Centrepoint)
Tracking ID: S001088153944
Total Price: SAR1,688.00

Issue Description: Customer placed order for 20 items but as per the customer she has only received 19 items, Under the consignment details we can see that all 20 items has been shipped/Delivered from our side.

The missing item is
 162032141 - - Juniors Rudy Bassinet  (quantity of 1) value of {429 SAR}

Case history: Customer reached out to us on 25/07/2021, complaining that he has recived only 19 item instead of his complete order. we have escalated to Shipa they have updated us that the all items has been delivered to the customer. also warehouse has updated us that the all items shipped to Shipa.

Customer's history: customer with us since april 2021. and has 2 completed order.

 Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.
​
Regards,
Ahmed Omer

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