Subject: RE: [#2885521] - missing item
From: Farah Humaidan <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Centrepoint <[email-masked]>, KWI Customer Support <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, midhun madhu <[email-masked]>, AHMED OMER <[email-masked]>
Date: Mon, 2 Aug 2021 06:59:44 +0000

Dear Apoorv,

Please find attached POD

Farah Humaidan
Senior Customer Support
Mob. +965 97238957
Tel.   +965 1881881 – 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Friday, July 30, 2021 12:22 PM
To: Farah Humaidan <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Centrepoint <[email-masked]>; KWI Customer Support <[email-masked]>; Reddy Prasad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; escalations dxbteam <[email-masked]>; midhun madhu <[email-masked]>; AHMED OMER <[email-masked]>
Subject: Re: [#2885521] - missing item

Dear Shababe,

As discussed matrix has been implement and all agents have been advised on the same.

Dear Farah,

Thank you for confirming all the items including the container which was advised to check was delivered to the customer, can you please assist to share the POD for the attached as customer still denying receiving it.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Farah Humaidan" <[email-masked]<mailto:[email-masked]>>, "Centrepoint" <[email-masked]<mailto:[email-masked]>>, "KWI Customer Support" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 28, 2021 1:37:32 PM
Subject: RE: [#2885521] - missing item

Hi @Farah Humaidan<mailto:[email-masked]>

Sorry for inconvenience, we are working on to implement new escalation matrix.

++ Looping in @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> Please connect with me today to discuss more about escalation matrix.

Thanks,
Shababe Quamar

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 28, 2021 11:41 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2885521] - missing item

External email sender, please take precaution.
Dears,

I will check with ops and get back to you

Dear Shababe,

Please note that wrong Support email is still being used

Farah Humaidan
Senior Customer Support
Mob. +965 97238957
Tel.   +965 1881881 – 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Centrepoint [mailto:[email-masked]]
Sent: Wednesday, July 28, 2021 10:01 AM
To: KWI.CustomerSupport <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2885521] - missing item

Hi Team,

Kindly update us on this matter,

Problem Statement: Missing items
Order Date : Jul 16, 2021
Order ID: 8279211298
Tracking ID: 100077282516
Assistance Required: Check for missing item
Issue Description: Customer placed order for 16 items but as per the customer she has only received 15 items, Under the consignment details we can see that all 16 items has been Delivered from our side.
The missing item is 162801931 - Juniors - Juniors Printed Sophia Side Bassinet (quantity 1)

Kindly check the matter from your end and update us asap.

Regards,
Ahmed Omer
On Sat, 24 Jul at 11:24 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Problem Statement: Missing items
Order Date : Jul 16, 2021
Order ID: 8279211298
Tracking ID: 100077282516
Assistance Required: Check for missing item
Issue Description: Customer placed order for 16 items but as per the customer she has only received 15 items, Under the consignment details we can see that all 16 items has been Delivered from our side.
The missing item is 162801931 - Juniors - Juniors Printed Sophia Side Bassinet (quantity 1)

Kindly check the matter from your end and update us asap.

Regards,
Ahmed Omer

2885521:1125156
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