Subject: Re: Agent Experience Survey V.01
From: Shakeeb Arsalan <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Sun, 1 Aug 2021 09:24:06 -0700 (MST)

Hi Ma'am, 

Well noted, 
Already informed everyone, Asked apoorv and manish to make sure everyone has completed the survey, 

Will penalize if anyone missed out on that, 

Regards 
Shakeeb 

From: "Deeksha Dadu" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Sunday, August 1, 2021 8:00:48 PM 
Subject: Re: Agent Experience Survey V.01 

Hi Shakeeb, 

Why is this taking so long? Please tell agents that it must be done by tomorrow, if not done, they can consider themselves absent until they do it. Client can’t be chasing us for something as simple as that so please make sure that each and everyone finishes it by tomorrow 

Regards, 
Deeksha 

Sent from my iPhone 

On 1 Aug 2021, at 18:11, Shakeeb Arsalan <[email-masked]> wrote: 

BQ_BEGIN

Hi Mahmoud, 

Reminder has been sent to the team, to complete the survey ASAP 

Regards 
Shakeeb 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Sunday, August 1, 2021 5:04:15 PM 
Subject: RE: Agent Experience Survey V.01 

Hi Shakeeb, 

Please reminder to complete by all 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, July 30, 2021 10:51 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Subject: Re: Agent Experience Survey V.01 

External email sender, please take precaution. 

Hi Mahmoud, 

Well noted. 

The form will be shared with all of our agents to complete ASAP. 

Regards 
Shakeeb 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 29, 2021 7:56:12 PM 
Subject: Agent Experience Survey V.01 

Hi All, 

Good day! 

We have a created a survey to measure the Customer Support Agents’ experience in relation to the systems, tools, procedures and processes that we have. This is relevant to have a better understanding of the areas that need improvement the most and be able to provide them the help they need in supporting our customers. 

Below is the link of the survey. Please ensure this is completed by all the teams before Monday, 2 nd August. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fform.jotform.com%2F212073850645454&data=04%7C01%7CMohmoud.Elsayed%40landmarkgroup.com%7Cbf2ee69c337b4665bf7108d9538aec01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637632678396315671%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WmLP%2FZOPgtdRbHChMqd979NU7XyZuuYSZPU2gGEkwmA%3D&reserved=0 | https://form.jotform.com/212073850645454 ] 

Thanks, 
Mahmoud 

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BQ_END