Subject: RE: [#2792642] - Click & Collect
From: Faraz Lohani <[email-masked]>
To: Centrepoint <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Farah Humaidan <[email-masked]>, KWI Customer Support <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>, Jessie Caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sun, 1 Aug 2021 15:27:51 +0000

Hi @KWI Customer Support<mailto:[email-masked]> @Farah Humaidan<mailto:[email-masked]>,

Please get the order delivered ASAP.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Centrepoint <[email-masked]>
Sent: Thursday, July 29, 2021 3:58 AM
To: Mohammad Shababe Quamar <[email-masked]>; Farah Humaidan <[email-masked]>; KWI Customer Support <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Reddy Prasad <[email-masked]>; Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Fwd: [#2792642] - Click & Collect

External email sender, please take precaution.
Hi Team,

Kindly contact the customer on 55300523 to deliver the following order:

Problem Statement: Late Delivery
Order Date : Jul 11, 2021
Order ID: 8277945747
Tracking ID: 100077218746

Regards
On Tue, 27 Jul at 5:48 PM , Centrepoint <[email-masked]> wrote:
Looping in @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Yet teams are not following the current escalation matrix of Postaplus KW? It should be implemented without fail, which is shared.

+ @Saurabh Dadu <[email-masked]><mailto:[email-masked]>

Thanks,
Shababe Quamar

From: Farah Humaidan <[email-masked]>
Sent: Tuesday, July 27, 2021 5:27 PM
To: Centrepoint <[email-masked]>; KWI Customer Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: [#2792642] - Click & Collect

External email sender, please take precaution.
Dears,

Customer was contacted today and still no answer

Please provide alternative number

Kindly STOP USING KWI.CustomerSupport

USE [email-masked]<mailto:[email-masked]>

Dear Reddy,

Please note that LM team is still not using the updated escalation list

Some are still adding Samer and some are using the wrong customer support email

Farah Humaidan
Senior Customer Support
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Image removed by sender.]
[Image removed by sender. Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Centrepoint [mailto:[email-masked]]
Sent: Tuesday, July 27, 2021 4:48 AM
To: KWI.CustomerSupport <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2792642] - Click & Collect

Hi Team,

Urgent reminder, any update on the below email?

Regards
On Sat, 24 Jul at 11:49 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Problem Statement: Late Delivery
Order Date : Jul 11, 2021
Order ID: 8277945747
Tracking ID: 100077218746
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 7/13/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
MazinBassi

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2792642:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com