Subject: Refund approval #6486192098
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, shakeeb arsalan <[email-masked]>
Date: Fri, 30 Jul 2021 05:54:44 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2899534 
Order Date: Apr 26, 2020 
Order ID: 6486192098 (Centrepoint) 
Tracking ID: S001088153944 
Total Price: SAR1,688.00 
Issue Description: Customer placed order for 20 items but as per the customer she has only received 19 items, Under the consignment details we can see that all 20 items has been shipped/Delivered from our side. 

The missing item is 
162032141 - - Juniors Rudy Bassinet (quantity of 1) value of {429 SAR} 

Case history: Customer reached out to us on 25/07/2021, complaining that he has recived only 19 item instead of his complete order. we have escalated to Shipa they have updated us that the all items has been delivered to the customer. also warehouse has updated us that the all items shipped to Shipa. 

Customer's history: customer with us since april 2021. and has around 2 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
​ 
Regards, 
Ahmed Omer