Subject: Re: Drop payment // [email-masked] //2866695
From: Apoorv Joshi <[email-masked]>
To: Merchant Back Offices <[email-masked]>
Cc: Megh singh <[email-masked]>, Payment Gateway Team <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 29 Jul 2021 09:00:49 -0700 (MST)

Dear Hussain, 

Please advise if the below transaction has been initiated for refund. Also, please share the refund acknowledgement if done. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Merchant Back Offices" <[email-masked]> 
To: "Megh singh" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Manish Kumar" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, July 27, 2021 1:45:27 PM 
Subject: RE: Drop payment // [email-masked] //2866695 

Good day, 

Action will be taken. 

	

Hussain Ebrahim 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Megh singh [mailto:[email-masked]] 
Sent: Tuesday, July 27, 2021 10:27 AM 
To: Merchant Back Offices; Payment Gateway Team 
Cc: Escalations Dxbteam; Shakeeb Arsalan; Elharith Elsiddig; Manish Kumar; MOHAMMED MURSHED; Jessie Caparas; Apoorv Joshi 
Subject: RE: Drop payment // [email-masked] //2866695 

Dear Team, 

Please process a refund for the below two orders. 

	

Sr. No 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 

1341 	

6/4/2021 10:48 	

'677950 	

'BENEFIT 	

'938397 	

1 - Purchase 	

'048 	

9 	

'CAPTURED 	

'00 	

'7466923528 	

'202115546443530 	

'115514463491 	

'7 	

'BENEFIT 

Sr. No 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 

1359 	

6/4/2021 11:33 	

'677950 	

'BENEFIT 	

'941198 	

1 - Purchase 	

'048 	

9.75 	

'CAPTURED 	

'00 	

'7466940135 	

'202115552178238 	

'115554464336 	

'7 	

'BENEFIT 

Kind regards 

Megh 

From: Jessie Caparas <[email-masked]> 
Sent: Tuesday, July 27, 2021 10:17 AM 
To: Megh singh <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; MOHAMMED MURSHED <[email-masked]> 
Subject: RE: Drop payment // [email-masked] //2866695 

Hi [ mailto:[email-masked] | 
@Megh singh ] 

There is no order generated – customer claims he was charged. 

Date : 04/06/2021. 

Amount : BHD 9.000 

Authorization code : 938397 

Card number : 5274 3223 1186 2599 

Date : 05/06/2021. 

Amount : BHD 9.750 

Authorization code : 941198 

Card number : 5274 3223 1186 2599 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 27, 2021 10:24 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment // [ mailto:[email-masked] | [email-masked] ] //2866695 

Order number? 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 27, 2021 7:01 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment // [ mailto:[email-masked] | [email-masked] ] //2866695 
Importance: High 

Hi [ mailto:[email-masked] | 
@Megh singh ] 

Can you please help us check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 26, 2021 12:18 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment // [ mailto:[email-masked] | [email-masked] ] //2866695 

External email sender, please take precaution. 

Hi Jessie, 

Yes, customer has confirmed the payment mode as "Benefit". 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 26, 2021 12:52:18 PM 
Subject: RE: Drop payment // [ mailto:[email-masked] | [email-masked] ] //2866695 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Is this with benefit? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 25, 2021 11:35 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment // [ mailto:[email-masked] | [email-masked] ] //2866695 

External email sender, please take precaution. 

Hi Team, 

Please assist to get the below checked for drop payment. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 23, 2021 11:04:18 AM 
Subject: Drop payment // [ mailto:[email-masked] | 
[email-masked] ] //2866695 

Hi team 

The customer reported that the below amount has been debited from his account as per the following details : 

Date : 04/06/2021. 

Amount : BHD 9.000 

Authorization code : 938397 

Card number : 5274 3223 1186 2599 

Date : 05/06/2021. 

Amount : BHD 9.750 

Authorization code : 941198 

Card number : 5274 3223 1186 2599 

Please check and advise . 

Regards, 

ELharith 

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