Subject: RE: MADA Rejected Transaction Refund
From: Raneem Alqutub <[email-masked]>
To: Yahia Taha <[email-masked]>, Nada Hattar <[email-masked]>, Layan Shehadeh <[email-masked]>, Crys_HBKSA <[email-masked]>, Alan Ninan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, HB.CCCKSA <[email-masked]>, Ismail Aboukhater <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Saurav Chakraborty <[email-masked]>, Nour Hanayneh <[email-masked]>, Malik Ismail <[email-masked]>, Faizal Maradeya <[email-masked]>
Date: Thu, 29 Jul 2021 07:15:05 +0000

Dear Yahia,

The requested is well received, we will do the necessary from our end.

Thank you.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Yahia Taha [mailto:[email-masked]]
Sent: Thursday, July 29, 2021 9:51 AM
To: Raneem Alqutub; Nada Hattar; Layan Shehadeh; Crys_HBKSA; Alan Ninan; Shakeeb Arsalan; HB.CCCKSA; Ismail Aboukhater
Cc: Hasan Razakhan; Saurav Chakraborty; Nour Hanayneh; Malik Ismail; Faizal Maradeya
Subject: FW: MADA Rejected Transaction Refund

Dear All,

This is for your kind information, please assign one respective team member from your end to check the Freshdesk open tickets and get them closed based on below update after informing the customers.

@Ismail Aboukhater<mailto:[email-masked]> please check and close the open MOC complaints related to Mada refund rejected issue.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 29, 2021 8:39 AM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohamad Wassim <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>
Cc: Hisham Hamdy <[email-masked]<mailto:[email-masked]>>
Subject: MADA Rejected Transaction Refund

Hi Team,

As per bank confirmation refund processed for attached as per mentioned dates.

You may inform customers to expect the amount to appear in their account within 14 calendar days.

If order ID not available you can search by Fort ID or card number.

Regards,
Malik

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