Subject: Fwd: [#2792642] - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked], Farah Humaidan <[email-masked]>, KWI Customer Support <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Jul 2021 23:57:52 +0000

Hi Team,     Kindly contact the customer on 55300523&nbsp;to deliver the following order: &nbsp;     Problem Statement: Late Delivery Order Date : Jul 11, 2021 Order ID: 8277945747 Tracking ID: 100077218746     Regards   
                           
                            On
                            Tue, 27 Jul at  5:48 PM
                            ,  Centrepoint <[email-masked]>  wrote:
                             
 Looping in

@Shakeeb Arsalan
@Apoorv Joshi 

  
 &nbsp; 
 
 Yet teams are not following the current escalation matrix of Postaplus KW? It should be implemented without fail, which is shared. 

  
 &nbsp; 
 
 +

@Saurabh Dadu <[email-masked]> 

  
 &nbsp; 
 
 Thanks, 

 Shababe Quamar 

  
 &nbsp; 

 

 

 From: Farah Humaidan <[email-masked]>
 
Sent: Tuesday, July 27, 2021 5:27 PM 
To: Centrepoint <[email-masked]>; KWI Customer Support <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Reddy Prasad <[email-masked]> 
Subject: RE: [#2792642] - Click & Collect

 

 
 &nbsp; 

External email sender, please take precaution.

 
 
 Dears,

 
  
 &nbsp; 
 
 Customer was contacted today and still no answer

 
  
 &nbsp; 
 
 Please provide alternative number

 
  
 &nbsp; 
 
 Kindly STOP USING KWI.CustomerSupport

 
  
 &nbsp; 
 
 USE
[email-masked]

 
  
 &nbsp; 
 
 Dear Reddy,

 
  
 &nbsp; 
 
 Please note that LM team is still not using the updated escalation list

 
  
 &nbsp; 
 
 Some are still adding Samer and some are using the wrong customer support email

 
  
 &nbsp; 

 
 
Farah Humaidan

 

 
 
Senior Customer Support

 
 
Mob. +965 97238957

 

 
 Tel. &nbsp;&nbsp;+965 1881881&nbsp;– 3132

 

 

 

 

 

 &nbsp; 

From: Centrepoint [mailto:[email-masked]]
 
Sent: Tuesday, July 27, 2021 4:48 AM 
To: KWI.CustomerSupport <[email-masked]>; Farah Humaidan <[email-masked]> 
Cc: [email-masked] 
Subject: Fwd: [#2792642] - Click & Collect

 
 
 &nbsp; 

 

 Hi Team, 

 

 &nbsp; 

 
 
Urgent reminder, any update on the below email?

 

  
 &nbsp; 

 
 Regards&nbsp; 

 

 
 
On Sat, 24 Jul at 11:49 AM
, Centrepoint <[email-masked]> wrote:

 

 

 &nbsp; 

 
 
 Hi Team, 
 
Problem Statement: Late Delivery 
Order Date : Jul 11, 2021 
Order ID: 8277945747 
Tracking ID: 100077218746 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was shipped from our side on 7/13/21 &nbsp;but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 
 
Regards, 
MazinBassi 

 

 

 
2792642:1125156

 

 

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