Subject: Re: Refund approval 8273945228 2817353
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Wed, 28 Jul 2021 05:34:18 -0700 (MST)

Hi Jessie, 

Kindly advise if any update from concerned on this, shall we proceed to getting the RV deactivated? 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ala Hamood" <[email-masked]> 
Sent: Sunday, July 25, 2021 10:59:44 AM 
Subject: RE: Refund approval 8273945228 2817353 

[ mailto:[email-masked] | @Mustafa Chakki ] 

We will invalidate the below voucher and customers wants this refunded via bank transfer. 

Can we get it approved by Harish? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, July 25, 2021 9:28 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]> 
Subject: Refund approval 8273945228 2817353 

External email sender, please take precaution. 

Hi Team, 

Please advise on the below concern as the original payment mode was from Knet however the customer received refund voucher against his return and asking to transfer it into bank account only. 

Problem Statement : Refund approval 

Order Date : Jun 28, 2021 

Order ID: 8273945228 

Refund Voucher Code : 82739452285044767089 

Total Price : 10.48 KWD 

Thank you for your help. 

Regards, 

Manish 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 11, 2021 6:46:28 PM 
Subject: Refund approval 8273945228 2817353 

Hi Team 

Problem Statement : Refund approval 

Order Date : Jun 28, 2021 
Order ID: 8273945228 
Refund Voucher Code : 82739452285044767089 
Total Price : 10.48 KWD 

Issue Description :The Customer placed the order on Jun 28, 2021, and return some some items and the refund done as voucher .The customer says that he does not want the refund to Voucher Code and wants it to his bank account . 

Regards, 
Ala Aldin 

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