Subject: Re: [#2792642] - Click & Collect
From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: farah humaidan <[email-masked]>, Centrepoint <[email-masked]>, KWICustomerSupport <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>, escalations dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>, Jessie Caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 27 Jul 2021 11:07:09 -0700 (MST)

Hi Shababe, 

Sorry for that, 

This has been well noted, 

The matrix had been updated successfully. 

Will make sure all the agents are following the updated matrix properly. 

Regards 
Shakeeb 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "farah humaidan" <[email-masked]>, "Centrepoint" <[email-masked]>, "KWICustomerSupport" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, July 27, 2021 7:18:13 PM 
Subject: RE: [#2792642] - Click & Collect 

Looping in [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] 

Yet teams are not following the current escalation matrix of Postaplus KW? It should be implemented without fail, which is shared. 

+ [ mailto:[email-masked] | 
@Saurabh Dadu <[email-masked]> ] 

Thanks, 

Shababe Quamar 

From: Farah Humaidan <[email-masked]> 
Sent: Tuesday, July 27, 2021 5:27 PM 
To: Centrepoint <[email-masked]>; KWI Customer Support <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Reddy Prasad <[email-masked]> 
Subject: RE: [#2792642] - Click & Collect 

External email sender, please take precaution. 

Dears, 

Customer was contacted today and still no answer 

Please provide alternative number 

Kindly STOP USING KWI.CustomerSupport 

USE [ mailto:[email-masked] | [email-masked] ] 

Dear Reddy, 

Please note that LM team is still not using the updated escalation list 

Some are still adding Samer and some are using the wrong customer support email 

	

Farah Humaidan 

Senior Customer Support 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Centrepoint [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, July 27, 2021 4:48 AM 
To: KWI.CustomerSupport < [ mailto:[email-masked] | [email-masked] ] >; Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#2792642] - Click & Collect 

Hi Team, 

Urgent reminder, any update on the below email? 

Regards 

On Sat, 24 Jul at 11:49 AM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: Late Delivery 
Order Date : Jul 11, 2021 
Order ID: 8277945747 
Tracking ID: 100077218746 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was shipped from our side on 7/13/21 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
MazinBassi 

2792642:1125156 
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