Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Tue, 27 Jul 2021 16:42:19 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

A

2885773 - i asked to reassign rvp why there was new created?

Akshay Berry

A

Akshay Berry

2885773 - i asked to reassign rvp why there was new created?

Checking akshay

Apoorv Joshi

A

2907220 - incorrect group

Akshay Berry

J

Akshay Berry

2907220 - incorrect group

guys this is an email ticket and ur assigning it to BH WH escalations? why?

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

guys this is an email ticket and ur assigning it to BH WH escalations? why?

checking Jessie

Apoorv Joshi

A

image.png (19.2 KB)

Apoorv Joshi

A

The agent who has assigned this ticket to BH WH is Mosab, the agent is not from our team.

Apoorv Joshi

A

@jessie.caparas @akshay.berry1

Apoorv Joshi

A

I will reassign it to Homebox BH

Apoorv Joshi

J

yes please

Jessie Kathleen Go Caparas

J

thanks Apoorv

Jessie Kathleen Go Caparas

A

2909591 - escalating to incorrect email

Akshay Berry

A

Akshay Berry

2909591 - escalating to incorrect email

checking

Apoorv Joshi

A

Akshay Berry

2909591 - escalating to incorrect email

shared feedback with the agent here will ask her to inform the customer accordingly

Apoorv Joshi

A

Malik Ismail

@apoorv Invoice sent successfully to the customer with the order ID:9680846754

Hi Malik, customer came back again and is saying he did not receive the invoice sent to him. He has checked spam/junk.

Apoorv Joshi

A

If possible can you share the invoice here.

Apoorv Joshi

A

@faraz.lohani @akshay.berry1 Kindly check this child ticket: 2891112

Apoorv Joshi

F

will check on this one

Faraz Lohani

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