Subject: Refund approval - 6303647319
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 27 Jul 2021 06:52:26 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, July 26, 2021 10:45:42 AM 
Subject: Refund approval 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2661216 
Order Date: May 1, 2021 
Order ID: 6303647319 (MAX) 
Return Tracking ID: 46714307931 
Total Price: SAR ​144 

Issue Description: the customer contacted us informing that the items has been collected by the courier team under the mentioned but when checking the IBA status it shows the items are not collected from the customer. 

The returned item are: 

163008554 - - Solid High-Top Sneaker Shoes with Hook and Loop Closure 
162996103 - - Textured Slip-On Mules with Elasticised Strap 
162870285 - - Striped Midi A-line Skirt with Button Detail and Elasticised Waistband 

Case history: Customer reached out to us on 2nd of Jun , complaining that he has recived he didn't get his refund from the returned 3 items. we have escalated to Aramex they didn't respond to our mails. also warehouse has updated us that the Shipment is still Not Received from Courier. As per oracle also nothing showing received. 

Customer's history: customer with us since April 2021 and has 5 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ahmed Omer