Subject: New comment - [#2866977] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Jul 2021 13:47:56 +0000

There is a new comment in the ticket submitted by rizabela rosales to HelpCPAE   Comment added by : Apoorv Joshi  Comment Content:  <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000">
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<div>Hi Faraz,</div>
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<div>Customer has shared the following contact number: 066254426 and have mentioned that she was in an underground facility hence was unable to pickup the call. Kindly assist to get her contacted again and arrange delivery with her.</div>
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<div>Thank you for your help!</div>
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<div>Regards,</div>
<div>Apoorv</div>
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<div>From: "Apoorv Joshi" &lt;[email-masked]&gt;<br><b>To: </b>"Faraz Lohani" &lt;[email-masked]&gt;<br><b>Cc: </b>"Farah Humaidan" &lt;[email-masked]&gt;, "Centrepoint" &lt;[email-masked]&gt;, "KWI Customer Support" &lt;[email-masked]&gt;, "Shakeeb Arsalan" &lt;[email-masked]&gt;, "Manish Kumar" &lt;[email-masked]&gt;, "escalations dxbteam" &lt;[email-masked]&gt;<br><b>Sent: </b>Tuesday, July 27, 2021 2:42:14 PM<br><b>Subject: </b>Re: [#2866977] - Delivery : 8277742991<br>
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<div>Hi Faraz,</div>
<br><div>This is done. Will update once customer shares the correct contact number.</div>
<br><div>Regards,</div>
<div>Apoorv</div>
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<b>From: </b>"Faraz Lohani" &lt;[email-masked]&gt;<br><b>To: </b>"Farah Humaidan" &lt;[email-masked]&gt;, "Centrepoint" &lt;[email-masked]&gt;, "KWI Customer Support" &lt;[email-masked]&gt;, "Shakeeb Arsalan" &lt;[email-masked]&gt;, "Apoorv Joshi" &lt;[email-masked]&gt;, "Manish Kumar" &lt;[email-masked]&gt;<br><b>Cc: </b>"escalations dxbteam" &lt;[email-masked]&gt;<br><b>Sent: </b>Tuesday, July 27, 2021 2:12:55 PM<br><b>Subject: </b>RE: [#2866977] - Delivery : 8277742991<br>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi
<a id="OWAAM631322DD24FD4B94A8C2955B68CCF2AC" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAME94A8D34CCEE4566A7ED3AE708CC3766" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>
<a id="OWAAMC2A03F31822241629C6EB26B75A6C410" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please get the alternate calling number for the customer as per the order number as this is not responding.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Faraz Lohani</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Escalation Desk – Web Team</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Farah Humaidan &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, July 25, 2021 11:10 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; KWI Customer Support &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2866977] - Delivery</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dears,
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Below has been pushed for calling
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="249" style="width:187.0pt;margin-left:1.5pt;border-collapse:collapse">
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<b><span style='font-size:10.0pt;line-height:150%;font-family:"Verdana",sans-serif;color:black'>Farah Humaidan</span></b><span style='font-size:11.0pt;line-height:150%;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span style='font-size:8.0pt;line-height:150%;font-family:"Verdana",sans-serif;color:black'>Senior Customer Support</span><span style='font-size:11.0pt;line-height:150%;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span style='font-size:9.0pt;line-height:150%;font-family:"Verdana",sans-serif;color:black'>Mob. +965 97238957</span><span style='font-size:11.0pt;line-height:150%;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt;line-height:150%"><span style='font-size:9.0pt;line-height:150%;font-family:"Verdana",sans-serif;color:black'>Tel.   +965 1881881 – 3132
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<span style='font-size:9.0pt;line-height:150%;font-family:"Helvetica",sans-serif;color:#1F497D'><img width="210" height="63" style="width:2.1833in;height:.6583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0Mjc0NzA4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8Id8xTaVWECwtX0tvI6DpxbEG8EVfmNmVH5Y9Gr9FzQ"></span><span style='font-size:9.0pt;line-height:150%;font-family:"Verdana",sans-serif;color:black'></span>
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<span style='font-size:10.5pt;line-height:150%;font-family:"Calibri",sans-serif;color:black'><img width="526" height="129" style="width:5.475in;height:1.3416in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0Mjc0NzA4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rO0B1Rx1ilVtvjgDr2DRxS4QsaTvYANUr7oH6tdh5UQ" alt="Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7"></span><span style='font-size:11.0pt;line-height:150%;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint [<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Wednesday, July 21, 2021 12:46 AM<br>
<b>To:</b> KWI Customer Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Farah Humaidan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2866977] - Delivery</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Subject: late delivery<br>
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Order No: 8277742991<br>
Tracking No: 100077202230.<br>
Contact number: 66254426<br>
Address: abdullah al mubarak al sabah block 7 house 482<br>
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Kindly contact the customer on the above contact number to arrange urgent delivery.<br>
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Regards,<br>
Yasser</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 19 Jul at 5:05 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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Subject: late delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order No: 8277742991</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking No: 100077202230.<br>
Contact number: 66254426</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Address: ​abdullah al mubarak al sabah block 7 house 482</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly contact the customer on the above contact number to arrange urgent delivery.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Yasser</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2866977:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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