Subject: RE: [#2792642] - Click & Collect
From: Mohammad Shababe Quamar <[email-masked]>
To: Farah Humaidan <[email-masked]>, Centrepoint <[email-masked]>, KWI Customer Support <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>, Jessie Caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 27 Jul 2021 13:48:13 +0000

Looping in @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Yet teams are not following the current escalation matrix of Postaplus KW? It should be implemented without fail, which is shared.

+ @Saurabh Dadu <[email-masked]><mailto:[email-masked]>

Thanks,
Shababe Quamar

From: Farah Humaidan <[email-masked]>
Sent: Tuesday, July 27, 2021 5:27 PM
To: Centrepoint <[email-masked]>; KWI Customer Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: [#2792642] - Click & Collect

External email sender, please take precaution.
Dears,

Customer was contacted today and still no answer

Please provide alternative number

Kindly STOP USING KWI.CustomerSupport

USE [email-masked]<mailto:[email-masked]>

Dear Reddy,

Please note that LM team is still not using the updated escalation list

Some are still adding Samer and some are using the wrong customer support email

Farah Humaidan
Senior Customer Support
Mob. +965 97238957
Tel.   +965 1881881 – 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Centrepoint [mailto:[email-masked]]
Sent: Tuesday, July 27, 2021 4:48 AM
To: KWI.CustomerSupport <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2792642] - Click & Collect

Hi Team,

Urgent reminder, any update on the below email?

Regards
On Sat, 24 Jul at 11:49 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Problem Statement: Late Delivery
Order Date : Jul 11, 2021
Order ID: 8277945747
Tracking ID: 100077218746
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 7/13/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
MazinBassi

2792642:1125156
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Subject: RE: [#2847230] - need escalation update address
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Jul 2021 08:40:13 +0000

Looping in @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Postaplus Updated escalation matrix already shared with you, however, it does not follow the same? Please make sure, whenever we are updating any escalation matrix, need to implement without fail.

@Reddy Prasad<mailto:[email-masked]> Apologies for this, will make sure, it’s will not repeat again.

Thanks,

Shababe Quamar

From: Reddy Prasad <[email-masked]>
Sent: Tuesday, July 13, 2021 12:25 PM
To: Mohammad Shababe Quamar <[email-masked]>
Subject: FW: [#2847230] - need escalation update address

Dear Shababe

Inspite of several communications still CS agents are send emails to non-relevant members in postaplus

Can you please communicate to all

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 13, 2021 9:48 AM
To: Babyshop <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2847230] - need escalation update address

External email sender, please take precaution.

Dear Mohammed,

Please be noted that below does not belong to Posta plus

And kindly follow the escalation list properly

Omar Jarki is not to be included in any emails

Farah Humaidan

Senior Customer Support

Mob. +965 97238957

Tel.   +965 1881881 – 3132

From: Babyshop [mailto:[email-masked]]
Sent: Monday, July 12, 2021 6:44 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: Omar Aljarki <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2847230] - need escalation update address

Hi Team,

Order Date:10/7/2021
Order ID:8277490491
Tracking ID:1000973512

Assistance Required: Need to update delivery address

Issue Description: Customer share her office address #Toyota showroom, Camry Dept , 4th ring road Alrai shuwaikh. Please contact customer on # 96560444861 .

Please deliver the order on priority on the updated address.

Regards,
Mohamed.

2847230:1125156

Subject: Updated Escalation Matrix - Postaplus Kuwait
From: Mohammad Shababe Quamar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 30 Jun 2021 14:03:53 +0000

Hi Team,

Please see the below mentioned updated escalation matrix of Postaplus Kuwait.

.

To,

Email to be used is [email-masked]<mailto:[email-masked]>

CC,

Farah Humaidan <[email-masked]

Thanks,

Shababe Quamar