Subject: RE: drop payment- 2725286
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Mohammed Athar (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Alsharif <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 27 Jul 2021 04:18:13 +0000

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>

If the status in Payfort is incomplete – is this considered authorized and do we still need to void it?

Order Description
Geolocation IP
Payment Method
Payment Option
Acquirer Name
Card Number
Card Holder Name
Expiry Date (yy/mm)
Token Name
Channel
Date & Time
Operation
Status
Amount
Currency
Fort Response Message
Fort Response Code
3rd Party Response Message
OLP Alias
ECI
3-D Secure
Fraud
Installements

146.177.19.4
Debit Cards
MADA
Al-Rajhi Bank
529741******7926

2303

Merchant page
6/16/2021 21:52
PURCHASE
Failed
134.72
SAR
Transaction declined
13666
Unable to find order 169999990190291699 and transaction 169999990190291699911 for merchant 900000001473

ECOMMERCE
Yes
Yes
No

146.177.19.4
Debit Cards
MADA
Al-Rajhi Bank
529741******7926

2303

Merchant page
6/16/2021 21:53
PURCHASE
Incomplete
134.72
SAR
Authentication failed
10030

ECOMMERCE
Yes
Yes
No

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, July 26, 2021 3:34 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ahmad Alsharif <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: drop payment- 2725286

External email sender, please take precaution.
Hi Jessie,

Following is the card number shared by customer: 5297 4121 0912 7926

Kindly check and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ahmad Alsharif" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 18, 2021 11:03:28 PM
Subject: RE: drop payment- 2725286

@Apoorv Joshi<mailto:[email-masked]>

Nothing found.

Do you have the card number?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 16, 2021 6:04 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ahmad Alsharif <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: drop payment- 2725286

External email sender, please take precaution.
Hi Team,

Please assist on the below case for drop payment

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmad Alsharif" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Subject: drop payment

Hi Team,

Problem Statement:drop payment
Order Date :6/16/21
Order ID:NA
Tracking ID:NA
amount:134 SAR

customer name.:Lubna Mohammad el nawati
email address.:[email-masked]
deducted date:6/16/21
amount:134.72SAR
Transaction Number: 070949
authorization code : 070949

customer tried to place order on 6/16/21 and order not placed and amount has deducted from account , and we have asked customer to provide documents and she/he shared these documents kindly check and refund amount to customer

regards
ahmed

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com