Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Mon, 26 Jul 2021 10:19:30 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

A

Jessie Kathleen Go Caparas

2889513 this is closed

In this case Jessie, all items showing cancellation successful but refund for only 2 items are published. For this item: 163145154, refund is not yet published. Kindly check and advise if the refund is done for this item as well.

Apoorv Joshi

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Order number is 7473789415

Apoorv Joshi

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image.png (43.5 KB)

Mahmoud Emad Elsayed

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hi team

Mahmoud Emad Elsayed

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please check and update IOS reviews

Mahmoud Emad Elsayed

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@mohmoud.elsayed Will ask Shakeeb to check and do the needful asap

Apoorv Joshi

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2854394 - why the agent is sending to SMSA bahrain team?

Akshay Berry

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Akshay Berry

2854394 - why the agent is sending to SMSA bahrain team?

checking

Apoorv Joshi

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2753263 - escalate to content team with complete details, one voucher is already been provided then why is agent asking for EGP 80?

Akshay Berry

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Akshay Berry

2753263 - escalate to content team with complete details, one voucher is already been provided then why is agent asking for EGP 80?

checking

Apoorv Joshi

A

Akshay Berry

2753263 - escalate to content team with complete details, one voucher is already been provided then why is agent asking for EGP 80?

In this case customer purchased 2 items worth EGP 140 each but the tag mentioned the price as EGP 100. Customer asked for a voucher instead of returning the item as she likes them. The voucher issued earlier was denied by the customer as it was for only EGP 40. The difference for 2 is EGP 80.

Apoorv Joshi

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Customer denied that voucher

Apoorv Joshi

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Akshay Berry

2753263 - escalate to content team with complete details, one voucher is already been provided then why is agent asking for EGP 80?

I will escalate with complete details and will share the feedback on this with the agent.

Apoorv Joshi

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